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How does STOP work for transactional messaging?
How does STOP work for transactional messaging?

Learn how "STOP" reply works for customers who only receive transactional messages, and for those who also receive SMS marketing messages.

Judd Bobin avatar
Written by Judd Bobin
Updated over 2 years ago

If a customer is sent a message through the transactional API, and they reply STOP to that message, you will no longer be able to message that customer through the transactional API on that specific short code.

If a customer is receiving messages from the transactional messaging API, and from a list, and they reply STOP, only the most recent type of message from the transactional messaging API or the list will be blocked from messaging that specific customer.

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