FAQ

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129 articles in this collection
Written by Jesse Logister and Alexis Surabian

Password Protected Sending

Require all subscribers to reenter their passwords before sending a message. Learn more about this SMS marketing security feature.
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Written by Alexis Surabian
Updated over a week ago

Save Draft Messages

Draft your SMS marketing messages, and select save to send at a later time. Learn more about this text message marketing feature.
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Written by Alexis Surabian
Updated over a week ago

Segmenting by List

Select 'is in list' or 'is not in list' within certain segmenting categories. Learn more about this text message marketing feature.
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Written by Alexis Surabian
Updated over a week ago

Naming a Message

How to create internal names for past and future SMS messages. Learn more about this naming feature for text message marketing.
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Written by Alexis Surabian
Updated over a week ago

2-Factor Authentication (2FA)

Setting up 2-Factor Authentication (2FA) for extra security during the log in process. Learn more about this SMS marketing security feature.
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Written by Alexis Surabian
Updated over a week ago

Age Gating

Set up an age gate in SMS campaigns to prevent underage people from receiving your content. Learn more about this SMS marketing feature.
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Written by Alexis Surabian
Updated over a week ago

Messaging Credits: Auto-Recharge

Set your messaging balance to automatically recharge when running low on messaging credits. Learn more about this SMS marketing feature.
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Written by Alexis Surabian
Updated over a week ago

Click to Message: Share

Use Tatango's Click to Message feature to let people share your messages with their contacts. Learn more about this SMS marketing feature.
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Written by Jesse Logister
Updated over a week ago

Click to Message: Opt-In

Use the Click to Message feature to create a link that, when clicked, creates a new message. Learn more about this SMS marketing feature.
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Written by Jesse Logister
Updated over a week ago

Coupon Code Groups

Use the coupon code feature to provide unique coupon codes in your marketing text messages. Learn more about this SMS marketing feature.
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Written by Jesse Logister
Updated over a week ago
Campaign Management

How do I find my short code?

Learn how to find your text message marketing short code in the Tatango SMS software campaign dashboard.
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Written by Jesse Logister
Updated over a week ago

How do I use more than one keyword per campaign?

Create multiple keywords for one SMS campaign. Learn more about this text message marketing keyword feature from Tatango.
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Written by Jesse Logister
Updated over a week ago

How do I delete a campaign?

Delete a messaging campaign in your Tatango SMS software account. Learn more about this text message marketing feature.
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Written by Jesse Logister
Updated over a week ago

How do I manage multiple businesses under one account?

Separate the SMS marketing efforts of multiple businesses in your Tatango account. Learn more about this text message marketing feature.
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Written by Jesse Logister
Updated over a week ago

How does STOP work when a subscriber is part of multiple campaigns?

Learn how the word "STOP" works when a subscriber is part of multiple text message marketing campaigns that run on the Tatango SMS software?
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Written by Jesse Logister
Updated over a week ago

How do I know if an SMS keyword is available?

Check if an SMS keyword is available or not. Learn more about this text message marketing keyword feature from Tatango.
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Written by Jesse Logister
Updated over a week ago

What is a Reply Response?

Learn more about reply response text messages for SMS marketing campaign subscribers.
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Written by Jesse Logister
Updated over a week ago

What is a Help Response?

Learn about help response text messages for SMS marketing campaign subscribers.
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Written by Jesse Logister
Updated over a week ago

What is a Stop Response?

Send back a stop response text message to your subscribers. Learn more about the SMS marketing stop response message feature from Tatango.
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Written by Jesse Logister
Updated over a week ago

What is an Already Subscribed Response?

Send back an "already subscribed" response to SMS campaign subscribers. Learn more about this text message marketing feature from Tatango.
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Written by Jesse Logister
Updated over a week ago

Can I merge campaigns?

Find out if you can merge text message marketing campaigns with the SMS software from Tatango.
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Written by Jesse Logister
Updated over a week ago

Should I create a new campaign, or use alias keywords?

Find out if it is better for your business to create a new text message marketing campaign, or if you should use alias keywords instead.
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Written by Jesse Logister
Updated over a week ago

Can I create multiple campaigns under one account?

Find out if you can create multiple SMS campaigns under one text message marketing software account from Tatango.
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Written by Jesse Logister
Updated over a week ago

How do I change my campaign name?

Change the name of your text message marketing campaign. Learn more about this SMS marketing feature from Tatango.
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Written by Jesse Logister
Updated over a week ago

Unsubscribe Subscribers

Unsubscribe a mass amount of subscribers at the same time. Learn more about this text message marketing subscriber feature.
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Written by Alexis Surabian
Updated over a week ago

Where can I find a campaign ID?

Learn how to find the SMS campaign broadcast ID in your Tatango text message marketing account.
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Written by Jesse Logister
Updated over a week ago

STOP functionality

Use the Stop Functionality to opt subscribers out of a single campaign or out of all campaigns. Learn more about this SMS marketing feature.
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Written by Alexis Surabian
Updated over a week ago
Billing

Why did my monthly bill change?

Find out why your monthly text message marketing bill from Tatango has changed.
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Written by Jesse Logister
Updated over a week ago

How do I cancel my subscription?

Find out what to do when you want to cancel your Tatango text message marketing account.
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Written by Jesse Logister
Updated over a week ago

How do I update my credit card info?

Find out how to update credit card information in your Tatango text message marketing account.
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Written by Jesse Logister
Updated over a week ago

What Is a Wireless Carrier Group?

Some carriers belong to a wireless carrier group. Check out these groups and their wireless carriers here if you are doing SMS marketing.
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Written by Jesse Logister
Updated over a week ago

What type of payment types do you accept?

Find out how you can pay for Tatango's text message marketing software services.
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Written by Jesse Logister
Updated over a week ago

What's Tatango's refund policy?

Learn more about the refund policy that applies when you cancel your Tatango text message marketing account.
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Written by Jesse Logister
Updated over a week ago

Do my subscribers get charged for receiving SMS messages?

Find out if your SMS campaign subscribers need to pay for the text message marketing messages that they receive through Tatango's software.
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Written by Jesse Logister
Updated over a week ago

What happens when my credit card fails?

Find out what to do when you are unable to submit or update the credit card information for your Tatango text message marketing account.
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Written by Jesse Logister
Updated over a week ago

How can I view my invoice or receipt?

Find out how you can view your Tatango text message marketing invoice or receipt.
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Written by Jesse Logister
Updated over a week ago

Do unused messages rollover to the next month?

Find out if unused text message marketing messages rollover to the next month in your Tatango SMS software account.
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Written by Jesse Logister
Updated over a week ago

Does Tatango offer quarterly or yearly payments?

Find out if text message marketing software provider Tatango offers quarterly or yearly payments.
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Written by Jesse Logister
Updated over a week ago

Does Tatango offer non-profit pricing?

Check if SMS software provider Tatango offers non-profit pricing for its text message marketing services.
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Written by Jesse Logister
Updated over a week ago

Does Tatango charge sales tax?

Check the U.S. states in which Tatango charges a sales tax for its text message marketing services.
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Written by Jesse Logister
Updated over a week ago

Can I suspend billing for my subscription?

Find out if you can suspend billing for your Tatango text message marketing software subscription.
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Written by Jesse Logister
Updated over a week ago

How much does it cost for additional keywords?

Check what it costs to use additional keywords for a text message marketing campaign that runs on the SMS software from Tatango.
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Written by Jesse Logister
Updated over a week ago

Does Tatango offer agency pricing?

Tatango is built for agencies that are looking to manage their client's SMS marketing campaigns. Find out if Tatango offers agency pricing.
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Written by Jesse Logister
Updated over a week ago

Do you get charged for incoming messages?

Check if you get charged for incoming SMS marketing or MMS marketing messages.
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Written by Jesse Logister
Updated over a week ago
Messaging

How can I schedule a message based on timezone?

Send a text message to your clients at the same time based on their timezone. Learn more about this SMS marketing timezone sending feature.
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Written by Jesse Logister
Updated over a week ago

Does Tatango offer long code messaging?

Find out if SMS software provider Tatango supports long code messaging for text message marketing.
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Written by Jesse Logister
Updated over a week ago

Does Tatango support SMTP messaging?

Find out if SMS software provider Tatango supports SMTP messaging for text message marketing.
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Written by Jesse Logister
Updated over a week ago

Does Tatango support international messaging?

Find out if SMS software provider Tatango supports international messaging for brands that do text message marketing.
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Written by Jesse Logister
Updated over a week ago

What U.S. wireless carriers support Tatango?

Check out the list of U.S. wireless carriers that support SMS software provider Tatango's text message marketing services.
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Written by Jesse Logister
Updated over a week ago

Why is a customer saying my short code is expired, blocked or denied?

Find out why a potential subscriber receives an expired, blocked or denied message during the SMS marketing campaign opt-in process.
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Written by Jesse Logister
Updated over a week ago

What does "Invalid Content" Mean?

Text messages can contain characters that wireless carriers do not accept. Check out the characters that you can use for SMS marketing.
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Written by Jesse Logister
Updated over a week ago

How do I view subscriber replies?

Find out how to view subscriber replies in your Tatango text message marketing account.
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Written by Jesse Logister
Updated over a week ago

Why did a customer stop receiving messages?

Find out why a customer no longer receives your text message marketing messages, and how you can fix that.
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Written by Jesse Logister
Updated over a week ago

What languages does Tatango support?

Tatango supports some languages and some language characters. Check out the table of approved text message marketing characters.
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Written by Jesse Logister
Updated over a week ago

How do I stop a scheduled after opt-in message to new subscribers?

Stop a scheduled after opt-in message to new SMS campaign subscribers. Learn more about this text message marketing feature from Tatango.
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Written by Jesse Logister
Updated over a week ago

What are the different delivery statuses?

Are you sending out SMS marketing messages with Tatango? Check out our different text message marketing delivery statuses.
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Written by Jesse Logister
Updated over a week ago

Can I reply to subscriber replies?

Find out if you can use the Tatango text message marketing software to reply to subscriber replies.
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Written by Jesse Logister
Updated over a week ago

What's a Message ID?

Learn how to find a specific Message ID in your Tatango text message marketing campaign dashboard.
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Written by Jesse Logister
Updated over a week ago

How do I resume a scheduled after opt-in message?

Resume a scheduled after opt-in message. Learn more about this text message marketing feature from SMS software provider Tatango.
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Written by Jesse Logister
Updated over a week ago

How do I send messages to subscribers based on their opt-in keyword?

Send SMS messages to subscribers based on their opt-in keyword. Learn more about this text message marketing feature from Tatango.
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Written by Jesse Logister
Updated over a week ago

How do I stop a scheduled message to all my subscribers?

Stop a scheduled SMS message for all of your campaign subscribers. Learn more about this text message marketing feature from Tatango.
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Written by Jesse Logister
Updated over a week ago

How can I find my sent messages?

Learn how to find your sent text message marketing messages in the Tatango SMS campaign dashboard.
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Written by Jesse Logister
Updated over a week ago

How do I find my scheduled messages?

Learn how to find scheduled text message marketing messages in your Tatango SMS campaign dashboard.
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Written by Jesse Logister
Updated over a week ago

What is a second time opt-in message?

Send a second time opt-In message to your SMS campaign subscribers. Learn more about this text message marketing subscriber feature.
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Written by Jesse Logister
Updated over a week ago

Will returning subscribers receive scheduled after opt-in messages sent to new subscribers?

Find out if returning subscribers to your SMS marketing campaign receive scheduled after opt-in messages that are sent to new subscribers.
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Written by Jesse Logister
Updated over a week ago

Does Tatango offer MMS?

Start to use MMS messages in your text message marketing campaigns. Find out more about the MMS messaging services from Tatango.
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Written by Jesse Logister
Updated over a week ago

How do I only send messages to subscribers in a certain geographic location?

Only send messages to SMS campaign subscribers in a certain geographic location. Learn more about this text message marketing feature.
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Written by Jesse Logister
Updated over a week ago

How do I schedule messages to new subscribers based on their opt-in keyword?

Send different offers to new subscribers based on the alias keyword that they used to opt-in. Learn more about this SMS marketing feature.
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Written by Jesse Logister
Updated over a week ago

Can I send a mass text message to customers from my phone?

Find out which devices and web browsers you can use to send mass text messages to your SMS marketing campaign subscribers.
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Written by Jesse Logister
Updated over a week ago

Can customers reply to my messages?

Find out if customers can reply to the text message marketing messages that you sent out via your Tatango SMS marketing account.
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Written by Jesse Logister
Updated over a week ago
Analytics/Reporting

What does "Bounced" mean?

If a text message shows up as bounced, it means that the phone's carrier rejected the message. Learn more about this SMS marketing term.
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Written by Jesse Logister
Updated over a week ago

In Subscriber History, what does "Analyzing" mean?

Learn what it means when you see an "Analyzing" Delivery Status in the subscriber history section of your Tatango SMS marketing account.
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Written by Jesse Logister
Updated over a week ago

Why are my downloads not downloading to my computer?

Find out why your SMS marketing Sent Message Report or subscriber downloads are not downloading to your computer.
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Written by Jesse Logister
Updated over a week ago

What are response codes?

Learn more about the response codes that Tatango receives from wireless carriers when you send an SMS marketing message to your subscribers.
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Written by Jesse Logister
Updated over a week ago

How can I tell how many subscribers clicked on my link?

See how many subscribers clicked on a shortened link in your SMS message. Learn more about this text message marketing service from Tatango.
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Written by Jesse Logister
Updated over a week ago

How do I download my sent message report?

Download a sent message report in your Tatango account. Learn more about this text message marketing feature.
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Written by Jesse Logister
Updated over a week ago

How long does it take a message report to be done "Analyzing"?

Give a sent message report some time to crunch the data. Check how long it takes for an SMS marketing message report to be done "Analyzing".
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Written by Jesse Logister
Updated over a week ago
Subscribers

Why are some of my customers unable to opt-in?

Learn how to find out why customers cannot opt-in to your text message marketing campaign.
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Written by Jesse Logister
Updated over a week ago

What's the difference between a single and double opt-in?

Learn how to create a single or a double opt-in process with the Tatango text message marketing software.
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Written by Jesse Logister
Updated over a week ago

Can I import previously unsubscribed numbers to a campaign?

Learn what is and what is not possible when you want to import and opt-in previously unsubscribed numbers to an SMS marketing campaign.
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Written by Jesse Logister
Updated over a week ago

How do I manually add subscriber data?

Manually add subscriber data. Learn more about this text message marketing subscriber feature.
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Written by Jesse Logister
Updated over a week ago

How do I understand subscriber data?

Learn how to access and understand the subscriber data in your Tatango text message marketing software account.
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Written by Jesse Logister
Updated over a week ago

How do I edit subscriber data?

Edit subscriber data in your Tatango SMS software account. Learn more about this text message marketing subscriber feature.
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Written by Jesse Logister
Updated over a week ago

How do I collect more than one piece of subscriber data during opt-in?

Collect more than one piece of subscriber data during the opt-in process. Learn more about this text message marketing subscriber feature.
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Written by Jesse Logister
Updated over a week ago

What does "Cleaned" mean?

Cleaned is a term that means a phone number on your list has been automatically unsubscribed. Learn more about this SMS marketing service.
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Written by Jesse Logister
Updated over a week ago

How do I change a subscriber's wireless carrier?

Learn how you can find and change a subscriber's wireless carrier in your Tatango text message marketing account.
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Written by Jesse Logister
Updated over a week ago

How do I collect subscriber information?

Learn how to collect the names, zip codes, or email addresses from subscribers when they opt-in to your text message marketing campaign.
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Written by Jesse Logister
Updated over a week ago

Can I transfer phone numbers from one campaign to another campaign?

Find out if you can transfer phone numbers from one text message marketing campaign to another.
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Written by Jesse Logister
Updated over a week ago

When a subscriber replies stop, does that remove them from all campaigns?

Find out if subscribers will be removed from all your text message marketing campaigns when they respond with the word "STOP" to a message.
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Written by Jesse Logister
Updated over a week ago

What subscriber birthday & birthdate formats are accepted for text-ins?

Check all of Tatango's acceptable birthday and birthdate formats for SMS marketing text-ins.
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Written by Jesse Logister
Updated over a week ago
General

Does Tatango have an iPhone or Android app?

Find out if text message marketing software provider Tatango has an iPhone or Android app.
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Written by Jesse Logister
Updated over a week ago

Where can I download the Tatango logo?

Find out how you can easily download the brand logo from text message marketing software provider Tatango.
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Written by Jesse Logister
Updated over a week ago

Will people know that I manage my campaigns with Tatango?

Learn more about what associates Tatango with your text message marketing campaigns.
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Written by Jesse Logister
Updated over a week ago

Can I buy a custom short code?

Obtain a dedicated vanity or random short code to use with the Tatango software. Learn more about these SMS marketing short code options.
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Written by Jesse Logister
Updated over a week ago

Can I buy a dedicated short code?

Buy a dedicated short code to use with the Tatango software. Learn more about this text message marketing short code option.
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Written by Jesse Logister
Updated over a week ago

Is an SMS Keyword Case Sensitive?

Find out if text message marketing campaign keywords are case sensitive.
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Written by Jesse Logister
Updated over a week ago

Does Tatango offer a reseller or white label program?

Find out if text message marketing software provider Tatango offers a reseller or white label program to companies and agencies.
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Written by Jesse Logister
Updated over a week ago

Why doesn't Tatango offer phone support?

Find out why Tatango limits the support for its text message marketing services to live chat and email.
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Written by Jesse Logister
Updated over a week ago

Does Tatango work in Puerto Rico?

Find out if SMS marketing software provider Tatango supports all the major US wireless carriers in Puerto Rico.
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Written by Jesse Logister
Updated over a week ago

How long should I expect to wait for support responses?

Find out how long it takes to receive a support response from Tatango for critical and non-critical text message marketing issues.
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Written by Jesse Logister
Updated over a week ago
Autoresponders

How do I change my autoresponder email settings?

Get email alerts after a customer texts your autoresponder keyword. Learn how to change your autoresponder email settings for SMS marketing.
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Written by Jesse Logister
Updated over a week ago

How do I delete an autoresponder?

Learn more about how to delete a text message marketing autoresponder in the Tatango SMS campaigns dashboard.
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Written by Jesse Logister
Updated over a week ago

What does allow one response per phone number do?

Allow only one response per phone number under the autoresponder response message. Learn more about this text message marketing feature.
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Written by Jesse Logister
Updated over a week ago

How do I change my autoresponder message?

Find your autoresponder message in the Tatango SMS campaigns dashboard and edit it. Learn more about this text message marketing feature.
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Written by Jesse Logister
Updated over a week ago

How do I change my autoresponder keyword?

Find your autoresponder keyword in the Tatango SMS campaigns dashboard and edit it. Learn more about this text message marketing feature.
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Written by Jesse Logister
Updated over a week ago

How do I download autoresponder data?

Export or download autoresponder recipient phone numbers in the SMS campaigns dashboard. Learn more about this SMS marketing feature.
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Written by Jesse Logister
Updated over a week ago

How do I create an SMS poll?

Set up an SMS poll to find out what your customers are thinking. Learn more about this text message marketing feature from Tatango.
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Written by Jesse Logister
Updated over a week ago

How do I select an SMS contest winner?

Select a contest winning phone number from an SMS autoresponder or an SMS campaign. Learn more about this text message marketing feature.
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Written by Jesse Logister
Updated over a week ago

How do I create an SMS contest?

An SMS contest is the perfect way to build brand loyalty and create customer interaction. Learn how to create an SMS marketing contest.
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Written by Jesse Logister
Updated over a week ago

Can I reset my autoresponder recipients count?

Find out if the Tatango text message marketing software allows you to reset the autoresponder recipients count.
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Written by Jesse Logister
Updated over a week ago

Where can I find my autoresponder short code?

Learn where to find your autoresponder short code in the Tatango text message marketing software program.
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Written by Jesse Logister
Updated over a week ago

What's the difference between an autoresponder & campaign?

Learn the difference between Tatango's SMS autoresponder service and its text message marketing campaign product.
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Written by Jesse Logister
Updated over a week ago

How do I add customers from an Autoresponder to a Campaign?

Let customers subscribe to your campaign after they receive an autoresponder response. Learn more about this SMS marketing service.
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Written by Jesse Logister
Updated over a week ago

What's the difference between an autoresponder and transactional message?

Don't confuse autoresponders with transactional messages. Learn the difference between these two SMS marketing functions.
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Written by Jesse Logister
Updated over a week ago

Can I transfer phone numbers from an autoresponder to a campaign?

Find out if you can transfer phone numbers from an autoresponder to a text message marketing campaign.
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Written by Jesse Logister
Updated over a week ago