An autoresponder keyword is the word that customers will text to your autoresponder short code. To find your autoresponder keyword and edit it, follow the instructions below.


When you log into Tatango, the first thing you'll see is your campaigns dashboard, which lists all your campaigns. Follow the instructions below to find a specific autoresponders keyword, and edit it.

  1. Beneath Campaigns on the left side of the screen, click Autoresponders.
  2. Once you've done step #1, you'll see all the autoresponder that you currently have. Find the autoresponder you're looking for, and click the button that says Manage.
  3. On the autoresponder dashboard, find your keyword, and edit it. A Keyword can be anywhere between 2 and 15 characters long, but cannot contain any spaces,!,/,$,%, or any other special characters.
  4. When finished, click the green Save Changes button.
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