When a customer texts your autoresponder keyword to your shortcode, you can receive email alerts that include the customer's mobile phone number. You have the option to receive these alerts immediately after the customer texts, or as a daily summary. Here’s how you can adjust your autoresponder email notification settings to suit your preferences.
Accessing Autoresponder Settings:
Navigate to Autoresponders:
Log into your Tatango account to view your list dashboard, then click on 'Autoresponders' located next to "Lists".
Manage Autoresponder:
You'll see all your autoresponders listed. Locate the specific autoresponder you want to modify and click 'Manage'.
Adjust Email Settings:
In the autoresponder dashboard, find 'Email Settings'. Here, you can change the email addresses for notifications or adjust the type of notifications you receive. To add multiple email addresses, separate each with a comma and a space (e.g., derek@tatango.com, ray@tatango.com, joe@tatango.com).
Save Changes:
After making your adjustments, click the green 'Save Changes' button at the bottom of the screen.
Types of Email Alerts:
Daily Summary: Receive a daily summary of all customers that texted your autoresponder keyword to your shortcode.
As It Happens: Get immediate alerts every time a customer texts your autoresponder keyword to your shortcode.
Additional Information:
If you need to change the email address associated with your entire account, click here.
These steps ensure you receive timely updates on engagements with your autoresponder, helping you stay informed about customer interactions.