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What is a Help Response?
What is a Help Response?

Learn about help response text messages for SMS marketing list subscribers.

Judd Bobin avatar
Written by Judd Bobin
Updated over a week ago

This is the message that is sent back to subscribers when they respond to any of your messages with the word "Help". Below you'll find the required pieces of information that must be in your Help Response message.

  • Program Name (Bob's Burgers Alerts)

  • Program Information (Recurring msgs.)

  • Stop Instructions (Text STOP 2 end)

  • Contact method (Msging help:

The full message, for example, would read:

Bob's Burgers Alerts : Recurring msgs. Text STOP 2 end. Msging help:

Tatango recommends not editing System Responses as these have been crafted to meet CTIA and Carrier requirements. Contact your Customer Success Manager if you have any questions.

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