All Collections
Billing
New Billing / Invoicing FAQs
My Account > Account Settings > Billing
My Account > Account Settings > Usage
Messaging Credits: Auto-RechargeSet your messaging balance to automatically recharge when running low on messaging credits. Learn more about this SMS marketing feature.
Recharging Your Messaging BalanceMaintain a positive balance within your Tatango account so that messages are not interrupted. Learn more about adding SMS marketing credits.
How much does it cost for additional keywords?Check what it costs to use additional keywords for a text message marketing list that runs on the SMS software from Tatango.
How do I update my credit card info?Find out how to update credit card information in your Tatango text message marketing account.
What type of payment types do you accept?Find out how you can pay for Tatango's text message marketing software services.
How can I view my invoice or receipt?Find out how you can view your Tatango text message marketing invoice or receipt.
What happens when my credit card fails?Find out what to do when you are unable to submit or update the credit card information for your Tatango text message marketing account.
Do my subscribers get charged for receiving SMS messages?Find out if your SMS list subscribers need to pay for the text message marketing messages that they receive through Tatango's software.
Do you get charged for incoming messages?Check if you get charged for incoming SMS marketing or MMS marketing messages.
Carrier FeesCheck out our overview of United States and Canadian wireless carrier fees for SMS marketing and/or MMS marketing messages.
What Is a Wireless Carrier Group?Some carriers belong to a wireless carrier group. Check out these groups and their wireless carriers here if you are doing SMS marketing.
What's Tatango's refund policy?Learn more about the refund policy that applies when you cancel your Tatango text message marketing account.
Does Tatango offer non-profit pricing?Check if SMS software provider Tatango offers non-profit pricing for its text message marketing services.
Does Tatango offer quarterly or yearly payments?Find out if text message marketing software provider Tatango offers quarterly or yearly payments.
Does Tatango charge sales tax?Check the U.S. states in which Tatango charges a sales tax for its text message marketing services.
Can I suspend billing for my subscription?Find out if you can suspend billing for your Tatango text message marketing software subscription.
How do I cancel my subscription?Find out what to do when you want to cancel your Tatango text message marketing account.