An autoresponder keyword is a specific word that customers text to your shortcode to receive a one-time response without being added to the subscriber list. Follow these steps to edit your autoresponder keyword:
Access Your Lists Dashboard:
Log In: Begin by logging into your Tatango account.
Navigate to Dashboard: You'll automatically be directed to your lists dashboard upon logging in.
Locate Autoresponder Settings:
Open Autoresponders Tab: Click on the 'Autoresponders' tab to view all your autoresponder messages.
Edit Your Autoresponder Keyword:
Select Autoresponder: Find the autoresponder you want to edit. You can either click directly on the 'Keyword' or select the 'Manage' button associated with the autoresponder.
Use Search Function: If you have difficulty finding the autoresponder, utilize the search box to quickly locate it.
Update and Save Changes:
Modify Keyword: Enter the new keyword. Remember, it must be between 2 and 15 characters long and cannot include spaces or special characters such as !, /, $, %, etc.
Click Save Changes: Ensure all modifications are saved.
Test the Autoresponder:
Verify Functionality: Always test the autoresponder to confirm it functions as expected with the new keyword.
By following these detailed instructions, you can effectively manage and update your autoresponder keywords, ensuring your campaigns continue to run smoothly and effectively.
Video Walkthrough: