Overview

The integration is triggered when a gift is created in Blackbaud Raiser's Edge NXT. Upon detecting a new gift, the integration checks whether the constituent who made the gift should be included or excluded based on the configured Solicit Codes. If the constituent qualifies, they are added or updated in Tatango as a subscriber. Additionally, the donation data is captured for segmentation and personalization, allowing organizations to tailor their messaging based on giving history.

Important Note: Prior to setting up the Integration, permissions will be needed for the following credentials:

Marketplace Admin

Code Table Permissions

Exporting Constituents from Raiser's Edge NXT

Step 1: Set Criteria for Export

Exclude any constituents with Solicit Code Descriptions that you do not want added to your Tatango list.

Step 2: Include the Following Fields in the Export

Constituent ID*
System Record ID*
Phone Number*
First Name (Optional)
Last Name (Optional)
Email (Optional)
City (Optional)
State (Optional)
Postal Code (Optional)
Fundraiser Status (Optional)
Deceased (Optional)
Last Gift Date (YYYY-MM-DD) (Optional)
Last Gift Amount (Optional)
Type (Optional)
Birthdate (YYYY-MM-DD) (Optional)

Note: If you need additional fields to be brought over by the integration please consult your Customer Success Manager.

Step 3: Constituent Codes

Constituent Codes from RE NXT will be mapped as tags in Tatango. Add all constituent codes you'd like to use to identify various segments. Your Tatango Customer Success Manager can help concatenate these tags into a single column once you provide the export.

Marketplace Configuration

Connecting Tatango to Blackbaud Raiser's Edge NXT

Login to your Blackbaud Raiser's Edge NXT account.
Navigate to the Marketplace.
Search for "Tatango".
Click on Connect to establish the integration.

Note: You must be logged in as a Marketplace Admin

Solicit Code Exclusion

Navigate to Control Panel → Tables.
Locate the Solicit Codes table.
Identify and take note of any Solicit Codes that should be used to exclude constituents from being added to your Tatango list.
Create a comma-separated list of these Solicit Codes, ensuring they are formatted exactly as they appear in RE NXT.
Create Tatango SMS Opt-Out solicit code

Tatango Configuration

Step 1: Create the Following Custom Fields in Tatango

Field Name	Merge Tag	Datatype
Constituent ID	`const_id`	text
System Record ID	`system_record_id`	text
City	`city`	text
State	`custom_state`	text
Fundraiser Status	`fundraiser_status`	text
Deceased	`deceased`	text
Last Gift Date	`last_gift_date`	text
Last Gift Amount	`last_gift_amount`	number
Type	`type`	text

Step 2: Configure the Tatango Integration

Navigate to My Apps → Integrations.
Click the All Apps tab.
Locate the Blackbaud Raiser's Edge NXT integration and click Configure.
When prompted, name the app (or leave the default name) and click Continue.
A separate window will open, prompting you to log in to your Blackbaud Raiser's Edge NXT instance.
Click Next after logging in.
Select the Tatango list where constituents should be added.
Click Next.
Enter the Solicit Codes used to exclude constituents from being added to the Tatango list. Ensure the list is comma-separated and formatted exactly as they appear in RE NXT.
Copy the Webhook URL provided by Tatango.

Step 3: Configure the Webhook on Your Tatango List

From your list, navigate to Settings → Webhooks.
Click Create a new webhook.
Paste the Webhook URL copied from Tatango.
Select the Unsubscribes checkbox.
Save the webhook configuration.

Donation Tracking & Attribution

Tatango now supports capturing donation data from the new Blackbaud Raiser’s Edge NXT online giving forms and attributing those donations to specific messages.

To enable this functionality:

Enable Donation Tracking
1. From within your list, go to Settings -> General
2. Turn on the Enable Donation Tracking toggle
Configure a Donation Attribution Parameter
1. From within you list, go to Settings -> Short Links
2. In the Donation Attribution Parameters section, add the following:
  1. Under Platform, select Blackbaud Raiser's Edge NXT
    Note: If Blackbaud Raiser's Edge NXT does not appear in the dropdown, type it manually (spelling and capitalization must match exactly)
  2. Set the parameter key to appeal_id and leave Alias blank

To send a message that is trackable in Tatango:

Login to your Blackbaud Raiser's Edge NXT instance
Navigate to Gifts -> Appeals
Click + New appeal
Create a unique name and ID for the message send (Note: In order to tie specific gifts back to a specific message, you will need a unique appeal id per message) E.g., SMS_2025-09-10_FallCampaign
Navigate to Tatango
Create a new message
When shortening your link, add appeal_id as the parameter key and the actual Appeal ID value you created in NXT as the parameter value