Troubleshooting
This section helps you diagnose and resolve common problems in your Tatango account.
Why are some of my customers unable to opt-in?Learn how to find out why customers cannot opt-in to your text message marketing list.
Why is a customer saying my short code is expired, blocked or denied?Find out why a potential subscriber receives an expired, blocked or denied message during the SMS marketing list opt-in process.
What does "Invalid Content" Mean?Text messages can contain characters that wireless carriers do not accept. Check out the characters that you can use for SMS marketing.
Why did a customer stop receiving messages?Find out why a customer no longer receives your text message marketing messages, and how you can fix that.
Carrier & Aggregator Error Codes: A Comprehensive Guide for UsersHow to navigate carrier codes effortlessly and ensure a smooth messaging experience.