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Why is a customer saying my short code is expired, blocked or denied?
Why is a customer saying my short code is expired, blocked or denied?

Find out why a potential subscriber receives an expired, blocked or denied message during the SMS marketing list opt-in process.

Judd Bobin avatar
Written by Judd Bobin
Updated over 2 years ago

What do you do when one of your potential subscribers attempts to opt-in to your list and they receive one of the following messages:

  • Short code may have expired or short code texting may be blocked on your account. Msg 1051.

  • Service Access Denied

Problem: This means the mobile phone in question does not accept short code messages.

Solution: All the mobile phone subscriber has to do in order to turn on short code messaging is call their mobile provider. The majority of the time for this case, it's because a past mobile phone subscriber had short code messaging turned off.

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