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Importing Subscribers

Two methods for importing subscribers through the import process

Andrew Penchuk avatar
Written by Andrew Penchuk
Updated over a week ago

Importing subscribers into Tatango is simple through two options.

A. Subscribe New Numbers

This option only imports new phone numbers to your list.

  1. Select the List you want to add the subscribers to and select Manage.

  2. Select Subscribers

  3. Select Import

  4. Click orange Import button

  5. Make sure your file is a CSV. If you need a sample file, select Download a "sample import file" which is located under the Requirements box.

  6. Choose your file and select Open.

  7. Click Next

  8. Select Subscribe New Numbers

  9. Select the data you'd like to include by checking/unchecking each box.

  10. Map your data by selecting your property in the dropdown for each field you are mapping.

  11. Check the Confirm box.

  12. Click Finish

  13. File will upload. The import process should take no longer than 20 minutes depending on the number of rows and columns in your import file.

  14. Click View Report to see how many numbers were imported.

B. Add and Update Numbers

This option adds new numbers to your list AND updates any numbers that were already on the list with information included on your upload file.

  1. Select the List you want to add and update numbers to and select Manage.

  2. Select Subscribers

  3. Select Import

  4. Click orange Import button

  5. Make sure your file is a CSV. If you need a sample file, select Download a "sample import file" which is located under the Requirements box.

  6. Choose your file and select Open.

  7. Click Next

  8. Select Add and Update Numbers

    1. Note: Any numbers not currently on the list or not previously unsubscribed will be added and any numbers that were already on the list will be updated with information included on your upload file. The only exception is Tags. No previous Tag information will be overwritten.

  9. Select the data you'd like to include by checking/unchecking each box.

  10. Map your data by selecting your property in the dropdown for each field you are mapping.

  11. Check the Confirm box.

  12. Click Finish

  13. File will upload. The import process should take no longer than 20 minutes depending on the number of rows and columns in your import file.

  14. Click View Report to see how many numbers were imported.

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