This tutorial provides step-by-step instructions for unsubscribing both individual subscribers and large groups from your list. Follow these steps to manage your subscriber list effectively.
Individual Unsubscription:
Access Your Lists:
Log into your account and navigate to your main list dashboard.
Select the List to Modify:
Choose the list from which you need to unsubscribe a subscriber.
Unsubscribe an Individual:
Within the list, go to "Subscribers" and locate the subscriber you wish to remove.
Click on the 'Unsubscribe' option next to their phone number to initiate removal.
Confirm Unsubscription:
A confirmation prompt will appear. Confirm your choice to finalize the unsubscription process.
Mass Unsubscription:
Access Lists for Bulk Action:
Again, log into your account and view your main list dashboard.
Prepare for Bulk Unsubscription:
Navigate to the list from which you need to unsubscribe multiple subscribers.
Go to "Subscribers" and then select "Import."
Unsubscribe File Upload:
Upload a file containing the phone numbers you intend to unsubscribe.
Execute Mass Unsubscription:
Choose the option to 'Unsubscribe Existing Subscribers.'
Map the corresponding columns in your file to ensure accurate processing.
Click "Finish" to start the unsubscription process.
Review Changes:
Verify that all intended subscribers are successfully unsubscribed from the list.
By following these steps, you can effectively manage the subscription status of your contacts, ensuring compliance with user preferences and regulatory requirements.
Watch the video below for a visual walkthrough of the entire process.