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When a subscriber replies stop, does that remove them from all lists?
When a subscriber replies stop, does that remove them from all lists?

Find out if subscribers will be removed from all your text message marketing lists when they respond with the word "STOP" to a message.

Judd Bobin avatar
Written by Judd Bobin
Updated over a week ago

The answer is "it depends". Look at Settings > Short Code Settings.

Under "STOP functionality" there are two options for when a phone number replies "STOP". It will either unsubscribe the number from the:

  • List That Sent Message

  • All Lists (this is the default)

Either option is acceptable.

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