This guide provides a detailed, step-by-step approach to using Tatango's Stop Functionality, which allows for flexible management of subscriber opt-outs from communication lists.
Access Restrictions:
Account Owner Only: Only the account owner has access to modify this feature.
Locating and Setting Up the Stop Functionality:
Log In: Begin by logging into your Tatango account.
Navigate to Dashboard: Go to 'My Account' to access your account settings.
Access Short Code Settings: Select 'Short Code Settings' from the dashboard menu.
Find Stop Functionality Settings: Scroll down to locate the Stop Functionality options.
Configuring Stop Settings:
List That Sent Message: Set this option if you want a phone number that replies "STOP" to be unsubscribed only from the list that sent the message.
All Lists: Choose this option to unsubscribe a phone number from all lists associated with that short code when they reply "STOP".
Finalizing Changes:
Save Changes: Ensure to save your modifications to apply the new settings effectively.
By following these steps, you can effectively manage how subscribers opt out of your lists, ensuring that your communications comply with user preferences and legal requirements.