Skip to main content

Archiving Conversations in Inbox

Keep your inbox organized by archiving conversations you're done with, without permanently deleting them. Archived conversations are safely stored and easy to retrieve whenever you need them.

K
Written by Katie Malinsky

What is Archiving?

Archiving lets you remove a conversation from your active inbox view while preserving the full conversation history. It's the best way to keep your inbox focused on active, ongoing conversations without losing context from completed or low-priority ones.

Key things to know:

  • Archived conversations are not deleted. They're always retrievable via the Archived filter

  • Archived conversations are read-only. You cannot send new messages until the conversation is unarchived

  • If a contact replies to an archived conversation, it will automatically unarchive and reappear in your inbox

  • You can archive conversations one at a time or in bulk

How to Archive a Single Conversation

  1. Open the conversation in your Inbox

  2. Click "Archive conversation" in the top right corner of the conversation view

  3. A confirmation modal will appear. Review the message and click "ARCHIVE CONVERSATION" icon

  4. The conversation will be removed from your active inbox view

Tip: Check "Do not ask again" in the confirmation modal to skip future confirmation prompts.

How to Archive Multiple Conversations (Bulk Archive)

  1. In the inbox list (left panel), check the boxes next to the conversations you want to archive

  2. To select all visible conversations at once, use the "SELECT VISIBLE" dropdown option

  3. Click the "Archive" button that appears in the toolbar

  4. Confirm in the modal by clicking "ARCHIVE CONVERSATION" icon

  5. All selected conversations will be removed from your active inbox view

How to Find Archived Conversations

Archived conversations don't appear in your default inbox view, but you can access them at any time using the filter panel.

  1. Open the Filters panel in your Inbox

  2. Under the STATUS section, select "Archived"

  3. Your inbox will now display only archived conversations

To return to your normal inbox view, remove the Archived filter or select "Unarchived".

How to Unarchive a Conversation

  1. Locate the archived conversation using the Archived filter (see above)

  2. Open the conversation

  3. Click "Unarchive conversation"

  4. The conversation will return to your active inbox and become editable. You can send messages again

Automatic Unarchiving

If a contact replies to a conversation you've archived, the system will automatically unarchive it and return it to your active inbox. This ensures you never miss an incoming message, even if the conversation was previously archived.

Frequently Asked Questions

Can I permanently delete a conversation instead of archiving it?
No. Archiving is the available option for removing conversations from your active view. This is intentional to ensure no conversation history is permanently lost.

Will archiving affect the contact's experience?
No. Archiving is an organizational tool on your end only. The contact is not notified and their experience is not affected.

Can I send messages from an archived conversation?
No. Archived conversations are read-only. You'll see the message: "Archived conversations are read-only. Unarchive to send new messages." Simply unarchive the conversation to resume messaging.

What happens if I archive a conversation and the contact replies?
The conversation will automatically unarchive and reappear in your active inbox so you can respond.

Can I re-archive a conversation after unarchiving it?
Yes. You can archive and unarchive conversations as many times as needed.

Related Articles
Did this answer your question?