Your Inbox Dashboard
When you open Inbox, you'll see a personalized greeting and a summary of your recent message activity. Below that, you'll find Message Insights organized into category tiles that show your message volume and status.
Understanding the Dashboard View
At the top of your Inbox:
A summary showing your new replies over a selected time period (default is last 45 days)
Information about support-related messages
Quick status indicators showing unread and unresolved counts
Outstanding Actions (top right sidebar): This section highlights items that need your immediate attention, showing:
Unresolved messages
Unread messages
Message Insights Tiles
The dashboard displays your conversations organized by category. Each tile shows:
The category name and icon
Number of unread messages in that category
Total number of messages in that category
A visual progress bar indicating the proportion of unread messages
Here's what each category means:
Support issues and requests - Messages flagged as support-related questions or problems needing assistance
New replies - Recent responses from subscribers to your messages
Donation related - Conversations about donations, giving, or fundraising
Communication preferences related - Messages about subscription preferences, opt-outs, or communication settings
Questions and information requests - General inquiries from subscribers
Champions and highly engaged - Messages from your most active and engaged supporters
Negative sentiment score - Messages the system has detected as having negative tone or frustration
Positive sentiment score - Messages with positive, enthusiastic, or appreciative tone
How to Use the Dashboard
Click any tile to filter your conversation list to show only messages in that category. This helps you:
Prioritize support issues that need quick responses
Celebrate and engage with positive feedback
Address concerns from messages with negative sentiment
Focus on your most engaged supporters
Adjust the time period: Use the time period dropdown (shown as "Last 45 days" by default) to view insights from different time ranges.
Pro tip: Start your day by checking the Outstanding Actions panel on the right. This shows you exactly what needs attention—unresolved conversations and unread messages—so nothing slips through the cracks.