We limit our support to live chat and email for a few reasons:
First, it allows us to keep our overall pricing down. We want Tatango to be accessible and affordable for all of our customers. Structuring things around these online channels makes it possible for us to scale our support using this philosophy.
We've also found that this support method translates better for an online app like Tatango. Our team is able to gather system details and other information so that they can troubleshoot effectively, as well as link to educational resources that help you get the most out of Tatango.