You can now assign users a new role designed only to manage replies in Inbox. This is perfect for organizations that want to broaden access without risking accidents or exposing information in other parts of the platform.
This role is ideal for affiliate staff, managers of specific programs, or customer experience team members who are sometimes best suited to engage with supporters’ replies but don’t have a need to access Messaging, Reports, or Settings.
Inbox-Only users can:
View and respond to replies sent from permitted lists
View and edit subscriber records
Access Inbox, Product Updates, and My Account (login, profile, notifications) settings areas of tatango
They cannot view campaigns, send messages, manage lists, or access reporting.
Owner, Manager, and Admin roles can assign this role from My Account > Account Settings > Users and select the list or lists a user can see. When Inbox-Only users log in, they land directly in the Inbox, keeping their focus on connecting with supporters.
This update empowers larger groups to collaborate more efficiently, especially where central teams send messages but local or specialized team members are best equipped to handle the responses.