# Tatango Help Center

> Help center for Tatango

## New? Start Here

- [Welcome to Tatango — Your First Steps](http://help.tatango.com/en/articles/10984070-welcome-to-tatango-your-first-steps.md): New to Tatango? Here’s what you can do, how to get started quickly, and where to find everything you need to succeed.
- [How to Set Up Your Account, List, Keywords & Compliance Essentials](http://help.tatango.com/en/articles/10986358-how-to-set-up-your-account-list-keywords-compliance-essentials.md): Learn how to configure your Tatango account, upload your subscriber list, and ensure you're following compliance best practices.
- [How to Create & Send Your First Message](http://help.tatango.com/en/articles/10986348-how-to-create-send-your-first-message.md): Learn how to create, test, and send your first text message campaign in Tatango.
- [How to Connect Integrations & Track Donations](http://help.tatango.com/en/articles/10986350-how-to-connect-integrations-track-donations.md): Learn how to connect your integrations in Tatango to grow your subscriber list and measure fundraising performance.
- [How to Measure Success — Key Metrics & Reports](http://help.tatango.com/en/articles/10986360-how-to-measure-success-key-metrics-reports.md): Learn how to track your campaign performance and understand the key metrics that drive fundraising success.
- [See How Others Succeed with Tatango](http://help.tatango.com/en/articles/10986351-see-how-others-succeed-with-tatango.md): Learn how other organizations are using Tatango to engage supporters and drive fundraising success.
- [Fundraising Text Templates & Examples](http://help.tatango.com/en/articles/11024581-fundraising-text-templates-examples.md): Access a variety of proven text message templates tailored for different nonprofit fundraising campaigns.

## Success Toolkits

- [Political Campaign Success Toolkit](http://help.tatango.com/en/articles/7438061-political-campaign-success-toolkit.md)
- [Nonprofit Success Toolkit](http://help.tatango.com/en/articles/6949479-nonprofit-success-toolkit.md)

## Messaging

- [PowerLinks](http://help.tatango.com/en/articles/9090274-powerlinks.md)
- [Tatango AI Capabilities: Your Guide to Smarter Messaging](http://help.tatango.com/en/articles/10513414-tatango-ai-capabilities-your-guide-to-smarter-messaging.md)
- [A/B Testing](http://help.tatango.com/en/articles/12306524-a-b-testing.md): A/B Testing enables you to send multiple message variations to a small portion of your audience, automatically identify the best-performing version, and deliver the winning message to the remaining...
- [How to Use Saved Staff Contacts for Test Messages](http://help.tatango.com/en/articles/15089887-how-to-use-saved-staff-contacts-for-test-messages.md): Sending test messages to your team just got easier. Instead of manually entering or pasting phone numbers every time you send a test, you can now save staff contacts with names and quickly select t...
- [Manually Select Winner for A/B Tests](http://help.tatango.com/en/articles/15167152-manually-select-winner-for-a-b-tests.md): The Manually Select Winner feature gives you full control over which variant wins your A/B tests. Instead of automatically selecting a winner based on click-through rate, you can review complete pe...
- [Sending an RCS Message](http://help.tatango.com/en/articles/13755131-sending-an-rcs-message.md)
- [Stop Send on Scheduled Messages](http://help.tatango.com/en/articles/6882694-stop-send-on-scheduled-messages.md): This article will review how to stop a subscriber timezone message.
- [Messaging: Send a Message](http://help.tatango.com/en/articles/6270250-messaging-send-a-message.md)
- [SMS Fallback Messages](http://help.tatango.com/en/articles/7951085-sms-fallback-messages.md)
- [Sending an MMS Message](http://help.tatango.com/en/articles/1678897-sending-an-mms-message.md): Send MMS messages with images or videos to your SMS list subscribers. Learn more about this text message marketing service from Tatango.
- [Save Draft Messages](http://help.tatango.com/en/articles/2934180-save-draft-messages.md): Draft your SMS marketing messages, and select save to send at a later time.
- [Naming a Message](http://help.tatango.com/en/articles/2934000-naming-a-message.md): How to create internal names for past and future SMS messages. Learn more about this naming feature for text message marketing.
- [Stop2End](http://help.tatango.com/en/articles/4942682-stop2end.md): "Stop2End" text is automatically added to the end of all messages sent through Tatango
- [Password Protected Sending](http://help.tatango.com/en/articles/2934191-password-protected-sending.md): Require all subscribers to reenter their passwords before sending a message. Learn more about this SMS marketing security feature.
- [How can I schedule a message based on timezone?](http://help.tatango.com/en/articles/1678968-how-can-i-schedule-a-message-based-on-timezone.md): Send a text message to your clients at the same time based on their timezone.
- [Setting Up Your Welcome Message - Contact Card](http://help.tatango.com/en/articles/5798863-setting-up-your-welcome-message-contact-card.md): Don't be a faceless number 🥸
- [Shortened Hyperlinks](http://help.tatango.com/en/articles/1678841-shortened-hyperlinks.md): Insert a hyperlink, or URL, into a text message marketing message. Learn more about this SMS marketing feature from Tatango.
- [Short Code GIF Specifications](http://help.tatango.com/en/articles/4701960-short-code-gif-specifications.md)
- [Short Code MMS Video Specifications](http://help.tatango.com/en/articles/4701957-short-code-mms-video-specifications.md)
- [Short Code MMS Image Specifications](http://help.tatango.com/en/articles/4701787-short-code-mms-image-specifications.md)
- [Send a Test Message](http://help.tatango.com/en/articles/1779994-send-a-test-message.md): Send a test message to yourself before you send a mass message to all the subscribers. Learn more about this SMS marketing feature.
- [Can I send a mass text message to customers from my phone?](http://help.tatango.com/en/articles/1678844-can-i-send-a-mass-text-message-to-customers-from-my-phone.md): Find out which devices and web browsers you can use to send mass text messages to your SMS marketing list subscribers.
- [Unleash the Power of Expression with Our AI Message Composer!\*](http://help.tatango.com/en/articles/8737069-unleash-the-power-of-expression-with-our-ai-message-composer.md)
- [How to set merge tag fallbacks to “blank”](http://help.tatango.com/en/articles/9015184-how-to-set-merge-tag-fallbacks-to-blank.md)
- [Using ActBlue Parameters with PowerLinks](http://help.tatango.com/en/articles/9251931-using-actblue-parameters-with-powerlinks.md): Increase conversion rates and donation amounts using parameters
- [Using WinRed URL Parameters with PowerLinks](http://help.tatango.com/en/articles/9265404-using-winred-url-parameters-with-powerlinks.md): Building a URL with pre-filled data using WinRed and Powerlinks
- [Using Anedot URL Parameters with PowerLinks](http://help.tatango.com/en/articles/9268487-using-anedot-url-parameters-with-powerlinks.md)
- [Using Fundraise Up URL Parameters with PowerLinks](http://help.tatango.com/en/articles/9353042-using-fundraise-up-url-parameters-with-powerlinks.md)
- [Setting Custom URL Parameter Defaults](http://help.tatango.com/en/articles/9493551-setting-custom-url-parameter-defaults.md)
- [Using Luminate Online URL Parameters with PowerLinks](http://help.tatango.com/en/articles/9376671-using-luminate-online-url-parameters-with-powerlinks.md)
- [Using GoFundMe Pro \(formerly Classy\) Pass-Through URL Parameters with PowerLinks](http://help.tatango.com/en/articles/9421458-using-gofundme-pro-formerly-classy-pass-through-url-parameters-with-powerlinks.md)
- [Bold Formatting for Special Characters](http://help.tatango.com/en/articles/8959397-bold-formatting-for-special-characters.md)
- [After Donation Thank You Message](http://help.tatango.com/en/articles/7239868-after-donation-thank-you-message.md): How to schedule an after donation thank you message in Tatango
- [How to Clone a Draft Message](http://help.tatango.com/en/articles/6882675-how-to-clone-a-draft-message.md): This article will review how to clone a draft message
- [Identifying Test Messages](http://help.tatango.com/en/articles/11800443-identifying-test-messages.md): Use this setting to add a "Test" identifier to test messages
- [Dynamic Images](http://help.tatango.com/en/articles/11844186-dynamic-images.md): Personalize images in your messages dynamically using Tatango subscriber and message data.
- [Smart Fallbacks](http://help.tatango.com/en/articles/13179559-smart-fallbacks.md): Maximize ROI by removing low performing subscribers that only receive SMS fallbacks
- [Schedule Message to All Subscribers](http://help.tatango.com/en/articles/1678827-schedule-message-to-all-subscribers.md): Schedule a text message marketing message to all your list subscribers. Learn more about this SMS marketing feature from Tatango.
- [Schedule Message to New Subscribers](http://help.tatango.com/en/articles/1678826-schedule-message-to-new-subscribers.md): Schedule a text message marketing message to new subscribers. Learn more about this SMS marketing subscriber feature from Tatango.
- [Editing Scheduled Messages](http://help.tatango.com/en/articles/1678829-editing-scheduled-messages.md): Edit a scheduled text message marketing message for new or existing subscribers. Learn about this SMS marketing feature from Tatango.
- [How do I stop a scheduled after opt-in message to new subscribers?](http://help.tatango.com/en/articles/1678950-how-do-i-stop-a-scheduled-after-opt-in-message-to-new-subscribers.md): Stop a scheduled after opt-in message to new SMS list subscribers. Learn more about this text message marketing feature from Tatango.
- [How do I resume a scheduled after opt-in message?](http://help.tatango.com/en/articles/1678942-how-do-i-resume-a-scheduled-after-opt-in-message.md): Resume a scheduled after opt-in message. Learn more about this text message marketing feature from SMS software provider Tatango.
- [How do I stop a scheduled message to all my subscribers?](http://help.tatango.com/en/articles/1678939-how-do-i-stop-a-scheduled-message-to-all-my-subscribers.md): Stop a scheduled SMS message for all of your list subscribers. Learn more about this text message marketing feature from Tatango.
- [Click to Message \(Share\)](http://help.tatango.com/en/articles/6561316-click-to-message-share.md): Discover how to use the Click to Message feature to spread your message far and wide.
- [Click to Message \(Opt-In\)](http://help.tatango.com/en/articles/6559065-click-to-message-opt-in.md)
- [Merge Tag - Phone Number](http://help.tatango.com/en/articles/1678837-merge-tag-phone-number.md): Use the phone number merge tag to personalize text messages that you send to subscribers. Learn more about this SMS marketing feature.
- [Merge Tag - First Name](http://help.tatango.com/en/articles/1678932-merge-tag-first-name.md): Personalize SMS messages you send to your subscribers by including their first names. Learn more about this text message marketing feature.
- [Merge Tag - Carrier Code](http://help.tatango.com/en/articles/1678834-merge-tag-carrier-code.md): Use the Carrier Code merge tag to pass extra information about subscribers.
- [Merge Tag - Zip Code](http://help.tatango.com/en/articles/1678833-merge-tag-zip-code.md): Use a zip code merge tag to personalize the messages you send to subscribers. Learn more about the SMS marketing zip code merge tag feature.
- [Custom Fallbacks for Merge Tags](http://help.tatango.com/en/articles/6500136-custom-fallbacks-for-merge-tags.md): Define a custom fallback for your merge tag if there is no value for that subscriber.
- [Subscriber Merge Tags](http://help.tatango.com/en/articles/1741704-subscriber-merge-tags.md): Use the Tatango messaging software to personalize your messages with subscriber information.
- [Merge Tags - Highest Previous Contribution](http://help.tatango.com/en/articles/8896506-merge-tags-highest-previous-contribution.md): Explore how to optimize fundraising efforts using Tatango's Highest Past Contribution \(HPC\) merge tags.
- [Merge Tags During Testing](http://help.tatango.com/en/articles/7241700-merge-tags-during-testing.md): Appearance of merge tags when sending test text messages.
- [Bold and Italics](http://help.tatango.com/en/articles/7938444-bold-and-italics.md): The font is different when styling is applied. Why?
- [Does Tatango offer long code messaging?](http://help.tatango.com/en/articles/1678963-does-tatango-offer-long-code-messaging.md): Find out if SMS software provider Tatango supports long code messaging for text message marketing.
- [Does Tatango support SMTP messaging?](http://help.tatango.com/en/articles/1678961-does-tatango-support-smtp-messaging.md): Find out if SMS software provider Tatango supports SMTP messaging for text message marketing.
- [Does Tatango support international messaging?](http://help.tatango.com/en/articles/1678962-does-tatango-support-international-messaging.md): Find out if SMS software provider Tatango supports international messaging for brands that do text message marketing.
- [Does Tatango offer MMS?](http://help.tatango.com/en/articles/1678852-does-tatango-offer-mms.md): Start to use MMS messages in your text message marketing lists. Find out more about the MMS messaging services from Tatango.
- [Advanced Link Tracking](http://help.tatango.com/en/articles/6223219-advanced-link-tracking.md): What is it and what are the limitations?
- [WinRed: Adding "Optional" to Mobile Field](http://help.tatango.com/en/articles/8318411-winred-adding-optional-to-mobile-field.md)
- [Default Fallback Values for Merge Tags](http://help.tatango.com/en/articles/10770043-default-fallback-values-for-merge-tags.md): This article outlines all of the default fallback values when using merge tags.
- [Get the Vote Out \(GOTV\) Example Messages](http://help.tatango.com/en/articles/6558549-get-the-vote-out-gotv-example-messages.md)
- [Advanced A/B Testing Ideas](http://help.tatango.com/en/articles/6604434-advanced-a-b-testing-ideas.md)
- [Nonprofit Text Examples](http://help.tatango.com/en/articles/6786760-nonprofit-text-examples.md)
- [2022 Election Season Example](http://help.tatango.com/en/articles/5872357-2022-election-season-example.md)
- [Welcome Message Examples](http://help.tatango.com/en/articles/5854783-welcome-message-examples.md)
- [Stop Policies From a Political Party Example](http://help.tatango.com/en/articles/5873573-stop-policies-from-a-political-party-example.md)
- [Receive Political List Updates Example](http://help.tatango.com/en/articles/5873576-receive-political-list-updates-example.md)
- [Mid-Month Fundraising Message Examples](http://help.tatango.com/en/articles/6523524-mid-month-fundraising-message-examples.md)
- [End of Month Examples](http://help.tatango.com/en/articles/6523475-end-of-month-examples.md)
- [Receive Election Campaign Updates Example 1](http://help.tatango.com/en/articles/5873610-receive-election-campaign-updates-example-1.md)
- [Receive Election Campaign Updates Example 2](http://help.tatango.com/en/articles/5873615-receive-election-campaign-updates-example-2.md)

## Lists

- [Create New List](http://help.tatango.com/en/articles/1678820-create-new-list.md): Learn how to create a new text message marketing list with the SMS software from Tatango.
- [List Name](http://help.tatango.com/en/articles/1678867-list-name.md): Create a new or edit an existing text message marketing list name. Learn more about this SMS marketing feature from Tatango.
- [Create a Custom Field](http://help.tatango.com/en/articles/1795768-create-a-custom-field.md): Use custom fields to store additional SMS subscriber information with a mobile phone number.
- [How do I delete a list?](http://help.tatango.com/en/articles/1678919-how-do-i-delete-a-list.md): Delete a messaging list in your Tatango SMS software account. Learn more about this text message marketing feature.
- [How do I manually add subscriber data?](http://help.tatango.com/en/articles/1678970-how-do-i-manually-add-subscriber-data.md): Manually add subscriber data. Learn more about this text message marketing subscriber feature.
- [List Dashboard](http://help.tatango.com/en/articles/1678848-list-dashboard.md): Study your SMS marketing data in the Tatango list dashboard. Learn more about this this text message marketing service.
- [Will people know that I manage my lists with Tatango?](http://help.tatango.com/en/articles/1678976-will-people-know-that-i-manage-my-lists-with-tatango.md): Do subscribers know that you use Tatango?
- [Can I merge lists?](http://help.tatango.com/en/articles/1678838-can-i-merge-lists.md): Find out if you can merge text message marketing lists with the SMS software from Tatango.
- [Can I transfer phone numbers from one list to another list?](http://help.tatango.com/en/articles/1678870-can-i-transfer-phone-numbers-from-one-list-to-another-list.md): Find out if you can transfer phone numbers from one text message marketing list to another.
- [Should I create a new list or use alias keywords?](http://help.tatango.com/en/articles/1678836-should-i-create-a-new-list-or-use-alias-keywords.md): Is it better for your organization to create a new text message marketing list or should you use alias keywords instead?
- [Can I create multiple lists under one account?](http://help.tatango.com/en/articles/1678835-can-i-create-multiple-lists-under-one-account.md): Find out if you can create multiple SMS lists under one text message marketing software account from Tatango.
- [Where can I find a list ID?](http://help.tatango.com/en/articles/1678811-where-can-i-find-a-list-id.md): Learn how to find the SMS list broadcast ID in your Tatango text message marketing account.
- [Soft Bounce Changes Decrease List Churn](http://help.tatango.com/en/articles/7885355-soft-bounce-changes-decrease-list-churn.md): Tatango changed how we handle soft bounces which means less phone numbers will be proactively cleaned from your lists.
- [Is It Recommended to Use One or Multiple Lists in Tatango?](http://help.tatango.com/en/articles/12935319-is-it-recommended-to-use-one-or-multiple-lists-in-tatango.md)
- [How do I use more than one keyword per list?](http://help.tatango.com/en/articles/1678921-how-do-i-use-more-than-one-keyword-per-list.md): Create multiple keywords for one SMS list.
- [Wildcard Keywords](http://help.tatango.com/en/articles/7203840-wildcard-keywords.md): What the cool kids are doing these days....
- [How do I know if an SMS keyword is available?](http://help.tatango.com/en/articles/1678916-how-do-i-know-if-an-sms-keyword-is-available.md): Check if an SMS keyword is available or not. Learn more about this text message marketing keyword feature from Tatango.
- [Is an SMS Keyword Case Sensitive?](http://help.tatango.com/en/articles/1678900-is-an-sms-keyword-case-sensitive.md): Find out if text message marketing list keywords are case sensitive.
- [SMS Keywords](http://help.tatango.com/en/articles/1678822-sms-keywords.md): Create or edit SMS keywords for your messaging list. Learn more about this text message marketing feature from Tatango.
- [What is a Reply Response?](http://help.tatango.com/en/articles/1678915-what-is-a-reply-response.md): Learn more about reply response text messages for SMS marketing list subscribers.
- [What is a Help Response?](http://help.tatango.com/en/articles/1678914-what-is-a-help-response.md): Learn about help response text messages for SMS marketing list subscribers.
- [System Responses \(HELP, STOP, etc.\)](http://help.tatango.com/en/articles/1678871-system-responses-help-stop-etc.md): Set your system responses for a specific text message marketing list. Learn more about this SMS marketing feature from Tatango.
- [What is a second time opt-in message?](http://help.tatango.com/en/articles/1678936-what-is-a-second-time-opt-in-message.md): Send a second time opt-In message to your SMS list subscribers. Learn more about this text message marketing subscriber feature.
- [STOP functionality](http://help.tatango.com/en/articles/2121258-stop-functionality.md): Use the Stop Functionality to opt subscribers out of a single list or out of all lists.
- [When a subscriber replies stop, does that remove them from all lists?](http://help.tatango.com/en/articles/1678868-when-a-subscriber-replies-stop-does-that-remove-them-from-all-lists.md): Find out if subscribers will be removed from all your text message marketing lists when they respond with the word "STOP" to a message.
- [Will returning subscribers receive scheduled after opt-in messages sent to new subscribers?](http://help.tatango.com/en/articles/1678853-will-returning-subscribers-receive-scheduled-after-opt-in-messages-sent-to-new-subscribers.md): Find out if returning subscribers to your SMS marketing list receive scheduled after opt-in messages that are sent to new subscribers.
- [How does STOP work when a subscriber is part of multiple lists?](http://help.tatango.com/en/articles/1678917-how-does-stop-work-when-a-subscriber-is-part-of-multiple-lists.md): Learn how the word "STOP" works when a subscriber is part of multiple text message marketing lists that run on the Tatango SMS software?
- [What is a Stop Response?](http://help.tatango.com/en/articles/1678842-what-is-a-stop-response.md): Send back a stop response text message to your subscribers. Learn more about the SMS marketing stop response message feature from Tatango.
- [What is an Already Subscribed Response?](http://help.tatango.com/en/articles/1678840-what-is-an-already-subscribed-response.md): Send back an "already subscribed" response to SMS list subscribers. Learn more about this text message marketing feature from Tatango.

## Subscribers

- [Subscribers: Keys to Success](http://help.tatango.com/en/articles/6270222-subscribers-keys-to-success.md)
- [Importing Subscribers](http://help.tatango.com/en/articles/7274816-importing-subscribers.md): Two methods for importing subscribers through the import process
- [Add subscribers](http://help.tatango.com/en/articles/1678854-add-subscribers.md): Add subscribers to your SMS marketing list. Learn more about this text message marketing feature from Tatango.
- [Top 4 Ways to Retain Donors](http://help.tatango.com/en/articles/7842055-top-4-ways-to-retain-donors.md)
- [Remove Subscribers](http://help.tatango.com/en/articles/1678855-remove-subscribers.md): Remove or unsubscribe a phone number in your SMS marketing lists. Learn more about this text message marketing feature from Tatango.
- [Update Subscribers](http://help.tatango.com/en/articles/2225619-update-subscribers.md): Merge data from an alternate subscriber database by updating your subscribers.
- [Search Subscribers](http://help.tatango.com/en/articles/1678857-search-subscribers.md): Find a subscriber in your SMS marketing list. Learn more about this text message marketing search feature from Tatango.
- [Unsubscribe Subscribers](http://help.tatango.com/en/articles/2327278-unsubscribe-subscribers.md): Unsubscribe a mass amount of subscribers at the same time.
- [How do I edit subscriber data?](http://help.tatango.com/en/articles/1678967-how-do-i-edit-subscriber-data.md): Edit subscriber data in your Tatango SMS software account. Learn more about this text message marketing subscriber feature.
- [Subscriber States \(Subscribed, Unsubscribed & Cleaned\)](http://help.tatango.com/en/articles/1678858-subscriber-states-subscribed-unsubscribed-cleaned.md): Learn more about the Subscriber State SMS marketing feature from Tatango, which informs you about the status of your list subscribers.
- [Subscriber Report](http://help.tatango.com/en/articles/1678863-subscriber-report.md): Download or export a copy of all your SMS list subscribers to an Excel file. Learn more about this text message marketing feature.
- [Subscriber Messaging History](http://help.tatango.com/en/articles/1678862-subscriber-messaging-history.md): View each individual subscriber's messaging history in your Tatango account. Learn more about this text message marketing feature.
- [In Subscriber History, what does "Analyzing" mean?](http://help.tatango.com/en/articles/1678865-in-subscriber-history-what-does-analyzing-mean.md): Learn what it means when you see an "Analyzing" Delivery Status in the subscriber history section of your Tatango SMS marketing account.
- [How do I understand subscriber data?](http://help.tatango.com/en/articles/1678969-how-do-i-understand-subscriber-data.md): Learn how to access and understand the subscriber data in your Tatango text message marketing software account.
- [How do I change a subscriber's wireless carrier?](http://help.tatango.com/en/articles/1678875-how-do-i-change-a-subscriber-s-wireless-carrier.md): Learn how you can find and change a subscriber's wireless carrier in your Tatango text message marketing account.
- [Create Subscriber Tags](http://help.tatango.com/en/articles/1796790-create-subscriber-tags.md): Add subscriber tags through the web interface, the API, or the importing process.
- [How to Bulk Delete and Favorite Tags](http://help.tatango.com/en/articles/15089750-how-to-bulk-delete-and-favorite-tags.md): Managing your subscriber tags just got easier with bulk actions. You can now select and delete multiple tags at once, or quickly favorite/unfavorite groups of tags without having to work with them ...

## Segmentation

- [Subscriber Segmentation](http://help.tatango.com/en/articles/1678934-subscriber-segmentation.md): Send SMS messages to a specific segment of your list subscribers
- [Segmenting by List](http://help.tatango.com/en/articles/2934005-segmenting-by-list.md): Select 'is in list' or 'is not in list' within certain segmenting categories.
- [Event Segmentation & Custom Fields: Enhancing Messaging with Date-Triggered Scheduling](http://help.tatango.com/en/articles/6959971-event-segmentation-custom-fields-enhancing-messaging-with-date-triggered-scheduling.md): How to create a custom field and segment messaging based on a specific event
- [Multivariate Testing](http://help.tatango.com/en/articles/1741470-multivariate-testing.md): A/B testing lets you to test different versions of messages on small subsets of your database. Learn more about this SMS marketing feature.
- [How do I send messages to subscribers based on their opt-in keyword?](http://help.tatango.com/en/articles/1678940-how-do-i-send-messages-to-subscribers-based-on-their-opt-in-keyword.md): Send SMS messages to subscribers based on their opt-in keyword. Learn more about this text message marketing feature from Tatango.
- [How do I only send messages to subscribers in a certain geographic location?](http://help.tatango.com/en/articles/1678850-how-do-i-only-send-messages-to-subscribers-in-a-certain-geographic-location.md): Only send messages to SMS list subscribers in a certain geographic location. Learn more about this text message marketing feature.
- [How do I schedule messages to new subscribers based on their opt-in keyword?](http://help.tatango.com/en/articles/1678847-how-do-i-schedule-messages-to-new-subscribers-based-on-their-opt-in-keyword.md): Send different offers to new subscribers based on the alias keyword that they used to opt-in. Learn more about this SMS marketing feature.
- [Exclude Recent Donors from Fundraising Texts](http://help.tatango.com/en/articles/10097903-exclude-recent-donors-from-fundraising-texts.md)
- [Getting Started with Segments](http://help.tatango.com/en/articles/10178331-getting-started-with-segments.md): Learn how to use the Segments feature to create subscriber segments based on conditions, save them for future use, and reuse conditions to streamline your workflows.
- [Power Segments](http://help.tatango.com/en/articles/11408391-power-segments.md): Use Tatango's AI to improve segmentation and ultimately ROI
- [Does Tatango have best practices for audience segmentation?](http://help.tatango.com/en/articles/16052790-does-tatango-have-best-practices-for-audience-segmentation.md)

## API and Integrations

- [Create and Manage Webhooks](http://help.tatango.com/en/articles/1796817-create-and-manage-webhooks.md): Create and manage webhooks for a specific Tatango SMS marketing list. Learn more about this text message marketing webhook feature.
- [SFTP Integration](http://help.tatango.com/en/articles/14288596-sftp-integration.md): The SFTP integration allows you to automatically import subscriber data into Tatango from a CSV file on your SFTP server. Once set up, your data will sync daily, no manual uploads required
- [Virtuous Integration](http://help.tatango.com/en/articles/15464969-virtuous-integration.md): The Virtuous integration automatically syncs your donors from Virtuous CRM into your Tatango list so you can sync contacts, gifts, and opt-outs without manually uploading subscribers.
- [ActBlue Integration](http://help.tatango.com/en/articles/7156554-actblue-integration.md): Easily configure your ActBlue Integration with your Tatango account
- [ActionKit Integration](http://help.tatango.com/en/articles/6591177-actionkit-integration.md)
- [Action Network](http://help.tatango.com/en/articles/4375247-action-network.md)
- [Anedot Integration Walkthrough](http://help.tatango.com/en/articles/5599058-anedot-integration-walkthrough.md): This article explains how to complete a Tatango/Anedot integration to automatically send new subscribers to your account.
- [Fundraise Up Integration](http://help.tatango.com/en/articles/7842070-fundraise-up-integration.md): Want to sync your Tatango account with Fundraise Up? Let's get started!
- [Revv Integration](http://help.tatango.com/en/articles/7669624-revv-integration.md)
- [WinRed Integration](http://help.tatango.com/en/articles/3896839-winred-integration.md): If you're using WinRed you can automatically have phone numbers entered into your forms sent to a designated Tatango list
- [Salesforce Integration](http://help.tatango.com/en/articles/8955066-salesforce-integration.md): Here's how to integrate Tatango with Salesforce
- [HubSpot Integration](http://help.tatango.com/en/articles/8991952-hubspot-integration.md): This is how to setup your Tatango and HubSpot integration
- [NGP VAN Integration Overview](http://help.tatango.com/en/articles/9930693-ngp-van-integration-overview.md): How to setup the NGP VAN integration
- [EveryAction Integration Overview](http://help.tatango.com/en/articles/9930810-everyaction-integration-overview.md): How to setup the EveryAction integration
- [Fund Raising Strategies - FTP Integration](http://help.tatango.com/en/articles/11005319-fund-raising-strategies-ftp-integration.md): Learn how to configure the Fund Raising Strategies FTP Integration.
- [Build a Custom Integration](http://help.tatango.com/en/articles/1724249-build-a-custom-integration.md): Use the Tatango API to build a custom integration with Tatango. Learn more about this text message marketing custom integration solution.
- [My Account \> Integrations](http://help.tatango.com/en/articles/6270392-my-account-integrations.md): Learn where to find and manage integrations, including links to detailed help pages for each integration.
- [Use Zapier to Integrate With 8,000+ Software Services](http://help.tatango.com/en/articles/1724254-use-zapier-to-integrate-with-8-000-software-services.md): Zapier allows non-developers to easily connect Tatango to over 8,000 other software services.
- [Website Integration](http://help.tatango.com/en/articles/1678825-website-integration.md): Activate the API key if you want to add subscribers through a website form. Learn more about this SMS marketing service from Tatango.
- [Add New Subscribers to Tatango List Using Zapier](http://help.tatango.com/en/articles/1724282-add-new-subscribers-to-tatango-list-using-zapier.md): Use Zapier to automatically add new subscribers to a Tatango list from another software service.
- [Fundraise Up Donation Tracking](http://help.tatango.com/en/articles/8405823-fundraise-up-donation-tracking.md): How to track donations in Tatango while using Fundraise Up
- [New Zapier Action: Send Transactional SMS Message](http://help.tatango.com/en/articles/1746220-new-zapier-action-send-transactional-sms-message.md): Use Zapier to send a one-time transactional SMS message to a mobile phone number. Learn more about this text message marketing feature.
- [WinRed: Petition Pathways for Text Opt-ins](http://help.tatango.com/en/articles/8709328-winred-petition-pathways-for-text-opt-ins.md)
- [Configuring Blackbaud Raiser's Edge NXT Integration & Donation Tracking with Tatango](http://help.tatango.com/en/articles/10553475-configuring-blackbaud-raiser-s-edge-nxt-integration-donation-tracking-with-tatango.md): Learn how to integrate Blackbaud Raiser's Edge NXT with Tatango.
- [ActiveCampaign Integration](http://help.tatango.com/en/articles/8598362-activecampaign-integration.md): Follow these steps to enable ActiveCampaign integration
- [GoFundMe Pro \(Classy\) Integration](http://help.tatango.com/en/articles/7939073-gofundme-pro-classy-integration.md): Have GoFundMe Pro and want to integrate with Tatango? Here's how...
- [Tatango + Engaging Networks Integration](http://help.tatango.com/en/articles/11481904-tatango-engaging-networks-integration.md)
- [How to Use the Blackbaud Luminate Online Groups Integration](http://help.tatango.com/en/articles/11818620-how-to-use-the-blackbaud-luminate-online-groups-integration.md): Instructions on how to sync Tatango with your Luminate Online Groups and segment your text messages by LO Groups
- [Funraisin Integration](http://help.tatango.com/en/articles/12012738-funraisin-integration.md)
- [How to Use the Blackbaud TeamRaiser Integration](http://help.tatango.com/en/articles/11822798-how-to-use-the-blackbaud-teamraiser-integration.md): Instructions on how to add your TeamRaiser event registrations into Tatango in real time to segment and automate your event text messages
- [Configure Blackbaud Luminate Online Integration](http://help.tatango.com/en/articles/13162348-configure-blackbaud-luminate-online-integration.md)
- [DonorPerfect Integration](http://help.tatango.com/en/articles/14828107-donorperfect-integration.md): The DonorPerfect integration automatically syncs your donors from DonorPerfect into your Tatango list so you can sync contacts, gifts, donations and opt outs without manually uploading contacts.
- [API Keys](http://help.tatango.com/en/articles/1678977-api-keys.md): Create and manage your Tatango API keys. Learn more about this text message marketing API keys feature.
- [How does STOP work for transactional messaging?](http://help.tatango.com/en/articles/1678830-how-does-stop-work-for-transactional-messaging.md): Learn how "STOP" reply works for customers who only receive transactional messages, and for those who also receive SMS marketing messages.
- [API Documentation](http://help.tatango.com/en/articles/1724158-api-documentation.md): Use Tatango's API to create custom-coded solutions or integrate with RESTful APIs. Check out the API documentation for SMS marketing.
- [Customize Your API Opt-In Confirmation Request](http://help.tatango.com/en/articles/1780240-customize-your-api-opt-in-confirmation-request.md): The "API Opt-In Confirmation Request" is sent to someone who is being added through the API. Learn more about this SMS marketing feature.
- [My Account \> Account Settings \> API](http://help.tatango.com/en/articles/6270383-my-account-account-settings-api.md)
- [API Confirmation Resend Block Timeout](http://help.tatango.com/en/articles/1780207-api-confirmation-resend-block-timeout.md): Customize how long you want Tatango to suppress the "API Opt-In Confirmation Request". Learn more about this SMS marketing feature.
- [Using The Transactional Messaging API to Opt-In Subscribers](http://help.tatango.com/en/articles/1678831-using-the-transactional-messaging-api-to-opt-in-subscribers.md): Use the transactional messaging API to opt-in your list subscribers. Learn more about the SMS marketing transactional API feature.

## Reports/Analytics

- [Sent Message Report](http://help.tatango.com/en/articles/1678849-sent-message-report.md): Evaluate the success of each SMS marketing message you send to subscribers. Learn more about the sent message report feature from Tatango.
- [How do I download my sent message report?](http://help.tatango.com/en/articles/1678859-how-do-i-download-my-sent-message-report.md): Download a sent message report in your Tatango account. Learn more about this text message marketing feature.
- [How can I find my sent and scheduled messages?](http://help.tatango.com/en/articles/1678938-how-can-i-find-my-sent-and-scheduled-messages.md): Learn how to find your sent text message marketing messages in the Tatango SMS list dashboard.
- [How can I tell how many subscribers clicked on my link?](http://help.tatango.com/en/articles/1678860-how-can-i-tell-how-many-subscribers-clicked-on-my-link.md): See how many subscribers clicked on a shortened link in your SMS message. Learn more about this text message marketing service from Tatango.
- [Message Billing and Usage Report](http://help.tatango.com/en/articles/1678876-message-billing-and-usage-report.md): See how many SMS messages you've sent and received in your Tatango account through the Usage feature.
- [How do I download my subscriber segments?](http://help.tatango.com/en/articles/4944378-how-do-i-download-my-subscriber-segments.md): Learn how to see the number of subscribers in each of your segments.
- [What does "Bounced" mean?](http://help.tatango.com/en/articles/1678964-what-does-bounced-mean.md): If a text message shows up as bounced, it means that the phone's carrier rejected the message. Learn more about this SMS marketing term.
- [What are response codes?](http://help.tatango.com/en/articles/1678861-what-are-response-codes.md): Learn more about the response codes that Tatango receives from wireless carriers when you send an SMS marketing message to your subscribers.
- [How long does it take a message report to be done "Analyzing"?](http://help.tatango.com/en/articles/1678856-how-long-does-it-take-a-message-report-to-be-done-analyzing.md): Give a sent message report some time to crunch the data. Check how long it takes for an SMS marketing message report to be done "Analyzing".
- [What does "Cleaned" mean?](http://help.tatango.com/en/articles/1678965-what-does-cleaned-mean.md): Cleaned is a term that means a phone number on your list has been automatically unsubscribed. Learn more about this SMS marketing service.
- [What are the different delivery statuses?](http://help.tatango.com/en/articles/1678949-what-are-the-different-delivery-statuses.md): Are you sending out SMS marketing messages with Tatango? Check out our different text message marketing delivery statuses.
- [How to Configure AWS S3 as a Destination for Tatango Report Builder](http://help.tatango.com/en/articles/13909179-how-to-configure-aws-s3-as-a-destination-for-tatango-report-builder.md): This guide walks you through setting up a secure AWS S3 bucket so Tatango can automatically deliver reports to your AWS environment.
- [Quick Export](http://help.tatango.com/en/articles/14184655-quick-export.md): Quick Export allows you to quickly download reports using standard Tatango datasets - without needing to build or configure a custom report.
- [Scheduled Export](http://help.tatango.com/en/articles/14185061-scheduled-export.md): Scheduled Export allows you to automatically send reports on a recurring basis. Instead of manually exporting data each time, you can set up a report once and have it delivered to your preferred de...
- [Report Builder](http://help.tatango.com/en/articles/14184085-report-builder.md): Create, customize, and automate data exports using Quick, Scheduled, and Custom Reports.
- [Destinations](http://help.tatango.com/en/articles/14323390-destinations.md): Destinations are where your reports go once they’re ready. Instead of downloading them each time, you can have them sent automatically to email, Google Sheets, S3, or SFTP.
- [Activity Logs](http://help.tatango.com/en/articles/14305116-activity-logs.md): Activity Logs give you a quick way to see what’s happening with your reports. Whether you’re checking if a report ran, troubleshooting an issue with a report, or downloading a file, this is where ...
- [Custom Exports](http://help.tatango.com/en/articles/14465582-custom-exports.md): Custom Exports let you build a report with exactly the subscriber data you need. Instead of downloading a standard report, you can choose specific fields, apply filters, and generate a tailored ex...
- [Reporting Comparison](http://help.tatango.com/en/articles/14602768-reporting-comparison.md): Tatango introduced new reporting capabilities in March, 2026. This table explains which new reports replace legacy reports.
- [How to See Which Opt-In Keyword Each Subscriber Used](http://help.tatango.com/en/articles/15041570-how-to-see-which-opt-in-keyword-each-subscriber-used.md): Subscriber Snapshot Report

## Replies and Responses

- [Direct Replies](http://help.tatango.com/en/articles/5745783-direct-replies.md)
- [How do I view subscriber replies?](http://help.tatango.com/en/articles/1678957-how-do-i-view-subscriber-replies.md): Find out how to view subscriber replies in your Tatango text message marketing account.
- [Can customers reply to my messages?](http://help.tatango.com/en/articles/1678846-can-customers-reply-to-my-messages.md): Find out if customers can reply to the text message marketing messages that you sent out via your Tatango SMS marketing account.

## Opt-in / Opt-out

- [Opt-In Message](http://help.tatango.com/en/articles/1678824-opt-in-message.md): Send an opt-in message to new SMS marketing list subscribers. Learn more about this text message marketing opt-in feature from Tatango.
- [What is a Confirmation Message?](http://help.tatango.com/en/articles/7208612-what-is-a-confirmation-message.md)
- [Single Opt-In](http://help.tatango.com/en/articles/1678823-single-opt-in.md): Create a single opt-in for your text message marketing campaign. Learn more about the SMS marketing single opt-in feature from Tatango.
- [Double Opt-In](http://help.tatango.com/en/articles/1678813-double-opt-in.md): Create a double opt-in for your text message marketing list. Learn more about the SMS marketing double opt-in feature from Tatango.
- [What's the difference between a single and double opt-in?](http://help.tatango.com/en/articles/1678971-what-s-the-difference-between-a-single-and-double-opt-in.md): Learn how to create a single or a double opt-in process with the Tatango text message marketing software.
- [How do I collect subscriber information?](http://help.tatango.com/en/articles/1678874-how-do-i-collect-subscriber-information.md): Learn how to collect the names, zip codes, or email addresses from subscribers when they opt-in to your text message marketing list.
- [How do I collect more than one piece of subscriber data during opt-in?](http://help.tatango.com/en/articles/1678966-how-do-i-collect-more-than-one-piece-of-subscriber-data-during-opt-in.md): Collect more than one piece of subscriber data during the opt-in process. Learn more about this text message marketing subscriber feature.
- [Age Gating](http://help.tatango.com/en/articles/2810209-age-gating.md): Set up an age gate in SMS lists to prevent underage people from receiving your content.
- [Can I import previously unsubscribed numbers to a list?](http://help.tatango.com/en/articles/1906383-can-i-import-previously-unsubscribed-numbers-to-a-list.md): Learn what is and what is not possible when you want to import and opt-in previously unsubscribed numbers to an SMS marketing list.
- [What subscriber birthday & birthdate formats are accepted for text-ins?](http://help.tatango.com/en/articles/1678866-what-subscriber-birthday-birthdate-formats-are-accepted-for-text-ins.md): Check all of Tatango's acceptable birthday and birthdate formats for SMS marketing text-ins.
- [Already Subscribed Response Settings](http://help.tatango.com/en/articles/1780043-already-subscribed-response-settings.md): Make already subscribed numbers go through the opt-in process when they attempt to opt-in again. Learn more about this SMS marketing option.
- [How to Use the Opt Out Phrase Manager](http://help.tatango.com/en/articles/10761734-how-to-use-the-opt-out-phrase-manager.md)

## Account Settings

- [Custom Subdomains - FAQ](http://help.tatango.com/en/articles/7203188-custom-subdomains-faq.md): We answer all of your questions about setting up your custom sub-domain in Tatango
- [Custom Subdomains](http://help.tatango.com/en/articles/7203072-custom-subdomains.md): How to use your custom subdomain on the Tatango platform
- [My Account \> Short Code Settings](http://help.tatango.com/en/articles/6270446-my-account-short-code-settings.md)
- [My Account \> Account Settings \> Users](http://help.tatango.com/en/articles/6270370-my-account-account-settings-users.md)
- [My Account \> Attachments](http://help.tatango.com/en/articles/6270443-my-account-attachments.md): Learn how to upload files for MMS messages in the attachments screen
- [Settings: General](http://help.tatango.com/en/articles/6273261-settings-general.md)
- [How do I change my account username?](http://help.tatango.com/en/articles/1678884-how-do-i-change-my-account-username.md): Change the username from your Tatango account.
- [How do I change my account email address?](http://help.tatango.com/en/articles/1678974-how-do-i-change-my-account-email-address.md): Edit the email address for your Tatango account. Learn more about this Tatango SMS marketing software setting.
- [How do I add a user\(s\) to my account?](http://help.tatango.com/en/articles/1678883-how-do-i-add-a-user-s-to-my-account.md): Learn how to add a user\(s\) to your account
- [Coupon Code Groups](http://help.tatango.com/en/articles/1741681-coupon-code-groups.md): Use the coupon code feature to provide unique coupon codes in your marketing text messages. Learn more about this SMS marketing feature.
- [How do I change my account password?](http://help.tatango.com/en/articles/1678882-how-do-i-change-my-account-password.md): Change your Tatango account password
- [2-Factor Authentication \(2FA\)](http://help.tatango.com/en/articles/2933972-2-factor-authentication-2fa.md): Setting up 2-Factor Authentication \(2FA\) for extra security during the log in process. Learn more about this SMS marketing security feature.
- [Account Time Zone](http://help.tatango.com/en/articles/1678878-account-time-zone.md): Set the correct Tatango account timezone before you schedule an SMS marketing message to all subscribers. Learn more about this setting.
- [What do I do when I forgot my password?](http://help.tatango.com/en/articles/1678881-what-do-i-do-when-i-forgot-my-password.md): Lost the username or password from your Tatango SMS marketing software account? Find out how to reset the information.
- [Are passwords case sensitive?](http://help.tatango.com/en/articles/1678879-are-passwords-case-sensitive.md): Find out if Tatango text message marketing account passwords are case sensitive.
- [Are usernames case sensitive?](http://help.tatango.com/en/articles/1678877-are-usernames-case-sensitive.md): Find out if Tatango text message marketing account usernames are case sensitive.
- [Setting up SSO to Tatango with Enterprise Login](http://help.tatango.com/en/articles/10542581-setting-up-sso-to-tatango-with-enterprise-login.md): Learn how to set up Enterprise Login \(SSO\) with Tatango

## Inbox 

- [Inbox - Dashboard](http://help.tatango.com/en/articles/14745821-inbox-dashboard.md): Inbox is your central hub for managing text message conversations with your supporters. Whether you're responding to questions, managing high-volume campaigns, or coordinating with your team, Inbox...
- [Inbox - Managing Conversations](http://help.tatango.com/en/articles/14745877-inbox-managing-conversations.md)
- [Inbox - Responding to Messages](http://help.tatango.com/en/articles/14745887-inbox-responding-to-messages.md)
- [Inbox - Team Assignment](http://help.tatango.com/en/articles/14745890-inbox-team-assignment.md)
- [Inbox - Subscriber Information](http://help.tatango.com/en/articles/14745896-inbox-subscriber-information.md)
- [Inbox - Filtering](http://help.tatango.com/en/articles/14760102-inbox-filtering.md)
- [Inbox Tips & FAQ's](http://help.tatango.com/en/articles/14760268-inbox-tips-faq-s.md)
- [Inbox - Permissions](http://help.tatango.com/en/articles/14760408-inbox-permissions.md)

## Autoresponders

- [Create New Autoresponder](http://help.tatango.com/en/articles/1678880-create-new-autoresponder.md): Create one-time text messaging interactions with your customers. Learn more about this SMS marketing autoresponder feature from Tatango.
- [What's the difference between an autoresponder & list?](http://help.tatango.com/en/articles/1678909-what-s-the-difference-between-an-autoresponder-list.md): Learn the difference between Tatango's SMS autoresponder service and its text message marketing list product.
- [How do I delete an autoresponder?](http://help.tatango.com/en/articles/1678988-how-do-i-delete-an-autoresponder.md): Learn more about how to delete a text message marketing autoresponder in the Tatango SMS lists dashboard.
- [How do I change my autoresponder message?](http://help.tatango.com/en/articles/1678986-how-do-i-change-my-autoresponder-message.md): Find your autoresponder message in the Tatango SMS lists dashboard and edit it. Learn more about this text message marketing feature.
- [How do I change my autoresponder email settings?](http://help.tatango.com/en/articles/1678989-how-do-i-change-my-autoresponder-email-settings.md): Get email alerts after a customer texts your autoresponder keyword. Learn how to change your autoresponder email settings for SMS marketing.
- [Can I reset my autoresponder recipients count?](http://help.tatango.com/en/articles/1678911-can-i-reset-my-autoresponder-recipients-count.md): Find out if the Tatango text message marketing software allows you to reset the autoresponder recipients count.
- [What does "Allow one response per phone number" mean in Autpresponder?](http://help.tatango.com/en/articles/1678987-what-does-allow-one-response-per-phone-number-mean-in-autpresponder.md): Allow only one response per phone number under the autoresponder response message. Learn more about this text message marketing feature.
- [How do I change my autoresponder keyword?](http://help.tatango.com/en/articles/1678985-how-do-i-change-my-autoresponder-keyword.md): Find your autoresponder keyword in the Tatango SMS lists dashboard and edit it.
- [How do I download autoresponder data?](http://help.tatango.com/en/articles/1678984-how-do-i-download-autoresponder-data.md): Export or download autoresponder recipient phone numbers in the SMS lists dashboard.
- [How do I create an SMS poll?](http://help.tatango.com/en/articles/1678981-how-do-i-create-an-sms-poll.md): Set up an SMS poll to find out what your customers are thinking. Learn more about this text message marketing feature from Tatango.
- [How do I create an SMS contest?](http://help.tatango.com/en/articles/1678979-how-do-i-create-an-sms-contest.md): An SMS contest is the perfect way to build brand loyalty and create customer interaction. Learn how to create an SMS marketing contest.
- [How do I select an SMS contest winner?](http://help.tatango.com/en/articles/1678980-how-do-i-select-an-sms-contest-winner.md): Select a contest winning phone number from an SMS autoresponder or an SMS list. Learn more about this text message marketing feature.
- [Where can I find my autoresponder short code?](http://help.tatango.com/en/articles/1678910-where-can-i-find-my-autoresponder-short-code.md): Learn where to find your autoresponder short code in the Tatango.
- [How do I add customers from an Autoresponder to a List?](http://help.tatango.com/en/articles/1678908-how-do-i-add-customers-from-an-autoresponder-to-a-list.md): Let customers subscribe to your list after they receive an autoresponder response. Learn more about this SMS marketing service.
- [Can I transfer phone numbers from an autoresponder to a list?](http://help.tatango.com/en/articles/1678906-can-i-transfer-phone-numbers-from-an-autoresponder-to-a-list.md): Find out if you can transfer phone numbers from an autoresponder to a text message marketing list.

## Billing

- [New Billing / Invoicing FAQs](http://help.tatango.com/en/articles/8931470-new-billing-invoicing-faqs.md)
- [My Account \> Account Settings \> Billing](http://help.tatango.com/en/articles/6270364-my-account-account-settings-billing.md)
- [My Account \> Account Settings \> Usage](http://help.tatango.com/en/articles/6270367-my-account-account-settings-usage.md)
- [Messaging Credits: Auto-Recharge](http://help.tatango.com/en/articles/2629222-messaging-credits-auto-recharge.md): Set your messaging balance to automatically recharge when running low on messaging credits. Learn more about this SMS marketing feature.
- [Recharging Your Messaging Balance](http://help.tatango.com/en/articles/1779924-recharging-your-messaging-balance.md): Maintain a positive balance within your Tatango account so that messages are not interrupted. Learn more about adding SMS marketing credits.
- [How much does it cost for additional keywords?](http://help.tatango.com/en/articles/1678887-how-much-does-it-cost-for-additional-keywords.md): Check what it costs to use additional keywords for a text message marketing list that runs on the SMS software from Tatango.
- [How do I update my credit card info?](http://help.tatango.com/en/articles/1678929-how-do-i-update-my-credit-card-info.md): Find out how to update credit card information in your Tatango text message marketing account.
- [What type of payment types do you accept?](http://help.tatango.com/en/articles/1678928-what-type-of-payment-types-do-you-accept.md): Find out how you can pay for Tatango's text message marketing software services.
- [How can I view my invoice or receipt?](http://help.tatango.com/en/articles/1678924-how-can-i-view-my-invoice-or-receipt.md): Find out how you can view your Tatango text message marketing invoice or receipt.
- [What happens when my credit card fails?](http://help.tatango.com/en/articles/1678925-what-happens-when-my-credit-card-fails.md): Find out what to do when you are unable to submit or update the credit card information for your Tatango text message marketing account.
- [Do my subscribers get charged for receiving SMS messages?](http://help.tatango.com/en/articles/1678926-do-my-subscribers-get-charged-for-receiving-sms-messages.md): Find out if your SMS list subscribers need to pay for the text message marketing messages that they receive through Tatango's software.
- [Do you get charged for incoming messages?](http://help.tatango.com/en/articles/1678812-do-you-get-charged-for-incoming-messages.md): Check if you get charged for incoming SMS marketing or MMS marketing messages.
- [Carrier Fees](http://help.tatango.com/en/articles/3097994-carrier-fees.md): Check out our overview of United States and Canadian wireless carrier fees for SMS marketing and/or MMS marketing messages.
- [What Is a Wireless Carrier Group?](http://help.tatango.com/en/articles/1868046-what-is-a-wireless-carrier-group.md): Some carriers belong to a wireless carrier group. Check out these groups and their wireless carriers here if you are doing SMS marketing.
- [What's Tatango's refund policy?](http://help.tatango.com/en/articles/1678927-what-s-tatango-s-refund-policy.md): Learn more about the refund policy that applies when you cancel your Tatango text message marketing account.
- [Does Tatango offer quarterly or yearly payments?](http://help.tatango.com/en/articles/1678920-does-tatango-offer-quarterly-or-yearly-payments.md): Find out if text message marketing software provider Tatango offers quarterly or yearly payments.
- [Does Tatango charge sales tax?](http://help.tatango.com/en/articles/1678892-does-tatango-charge-sales-tax.md): Check the U.S. states in which Tatango charges a sales tax for its text message marketing services.
- [Can I suspend billing for my subscription?](http://help.tatango.com/en/articles/1678890-can-i-suspend-billing-for-my-subscription.md): Find out if you can suspend billing for your Tatango text message marketing software subscription.
- [How do I cancel my subscription?](http://help.tatango.com/en/articles/1678930-how-do-i-cancel-my-subscription.md): Find out what to do when you want to cancel your Tatango text message marketing account.

## Miscellaneous

- [Email Alerts](http://help.tatango.com/en/articles/1678873-email-alerts.md): Set or edit email alerts for specific SMS lists. Learn more about this text message marketing feature from Tatango.
- [How do I find my short code?](http://help.tatango.com/en/articles/1678922-how-do-i-find-my-short-code.md): Learn how to find your text message marketing short code in the Tatango SMS software list dashboard.
- [Does Tatango have an iPhone or Android app?](http://help.tatango.com/en/articles/1678996-does-tatango-have-an-iphone-or-android-app.md): Find out if text message marketing software provider Tatango has an iPhone or Android app.
- [Donation Tracking](http://help.tatango.com/en/articles/7234957-donation-tracking.md)
- [Where can I download the Tatango logo?](http://help.tatango.com/en/articles/1678978-where-can-i-download-the-tatango-logo.md): Find out how you can easily download the brand logo from text message marketing software provider Tatango.
- [Why are the Terms & Conditions \(T&C\) and privacy policy needed?](http://help.tatango.com/en/articles/7208504-why-are-the-terms-conditions-t-c-and-privacy-policy-needed.md)
- [Carrier IDs - Full List](http://help.tatango.com/en/articles/1678845-carrier-ids-full-list.md): Check out the full overview of carrier IDs, and use it as a text message marketing resource.
- [Can I buy a custom short code?](http://help.tatango.com/en/articles/1678975-can-i-buy-a-custom-short-code.md): Obtain a dedicated vanity or random short code to use with the Tatango software. Learn more about these SMS marketing short code options.
- [Can I buy a dedicated short code?](http://help.tatango.com/en/articles/1678973-can-i-buy-a-dedicated-short-code.md): Buy a dedicated short code to use with the Tatango software. Learn more about this text message marketing short code option.
- [What U.S. wireless carriers support Tatango?](http://help.tatango.com/en/articles/1678960-what-u-s-wireless-carriers-support-tatango.md): Check out the list of U.S. wireless carriers that support SMS software provider Tatango's text message marketing services.
- [Need to Know: Launching A Campaign](http://help.tatango.com/en/articles/7054156-need-to-know-launching-a-campaign.md): What campaigns need to know BEFORE launching.
- [Why doesn't Tatango offer phone support?](http://help.tatango.com/en/articles/1678898-why-doesn-t-tatango-offer-phone-support.md): Find out why Tatango limits the support for its text message marketing services to live chat and email.
- [Does Tatango work in Puerto Rico?](http://help.tatango.com/en/articles/1678896-does-tatango-work-in-puerto-rico.md): Find out if SMS marketing software provider Tatango supports all the major US wireless carriers in Puerto Rico.
- [How long should I expect to wait for support responses?](http://help.tatango.com/en/articles/1678895-how-long-should-i-expect-to-wait-for-support-responses.md): Find out how long it takes to receive a support response from Tatango for critical and non-critical text message marketing issues.
- [What languages does Tatango support?](http://help.tatango.com/en/articles/1678954-what-languages-does-tatango-support.md): Tatango supports some languages and some language characters. Check out the table of approved text message marketing characters.
- [What's a Message ID?](http://help.tatango.com/en/articles/1678947-what-s-a-message-id.md): Learn how to find a specific Message ID in your Tatango text message marketing list dashboard.
- [WinRed Page SetUp](http://help.tatango.com/en/articles/8318180-winred-page-setup.md): How to properly set up the fields on your WinRed pages
- [Data Privacy & Security with AI Capabilities](http://help.tatango.com/en/articles/10513446-data-privacy-security-with-ai-capabilities.md)
- [Sign in with Google](http://help.tatango.com/en/articles/14304129-sign-in-with-google.md)
- [Does Tatango restrict any type of lists?](http://help.tatango.com/en/articles/1678905-does-tatango-restrict-any-type-of-lists.md): Learn more about the CTIA and wireless carrier restrictions that are in place for certain types of text message marketing lists.
- [Mobile Messaging Terms & Conditions and Mobile Messaging Privacy Policy \[TEMPLATE\]](http://help.tatango.com/en/articles/3463386-mobile-messaging-terms-conditions-and-mobile-messaging-privacy-policy-template.md): Check out our mobile messaging terms & conditions, and mobile messaging privacy policy, demonstration template for SMS marketing.
- [What does "Msg & data rates may apply" mean?](http://help.tatango.com/en/articles/1678904-what-does-msg-data-rates-may-apply-mean.md): Learn more about the standard carrier message rates and data charges that apply when you send and/or receive Tatango SMS marketing messages.
- [What is Tatango's SPAM policy?](http://help.tatango.com/en/articles/1678903-what-is-tatango-s-spam-policy.md): Learn more about Tatango's SPAM policy for text message marketing, and find out why it is so important to have this policy in place.
- [How does Tatango use my data?](http://help.tatango.com/en/articles/1678902-how-does-tatango-use-my-data.md): Find out how text message marketing software provider Tatango handles the data that it collects about your customers.
- [What is a CTIA audit?](http://help.tatango.com/en/articles/1678901-what-is-a-ctia-audit.md): Find out what it means if you receive a notice from Tatango that your text message marketing list has failed a CTIA audit.
- [Tatango Creative Studio: Request Forms](http://help.tatango.com/en/articles/5820317-tatango-creative-studio-request-forms.md)

## Troubleshooting

- [Why are some of my customers unable to opt-in?](http://help.tatango.com/en/articles/1678972-why-are-some-of-my-customers-unable-to-opt-in.md): Learn how to find out why customers cannot opt-in to your text message marketing list.
- [Why is a customer saying my short code is expired, blocked or denied?](http://help.tatango.com/en/articles/1678959-why-is-a-customer-saying-my-short-code-is-expired-blocked-or-denied.md): Find out why a potential subscriber receives an expired, blocked or denied message during the SMS marketing list opt-in process.
- [What does "Invalid Content" Mean?](http://help.tatango.com/en/articles/1678958-what-does-invalid-content-mean.md): Text messages can contain characters that wireless carriers do not accept. Check out the characters that you can use for SMS marketing.
- [Why did a customer stop receiving messages?](http://help.tatango.com/en/articles/1678955-why-did-a-customer-stop-receiving-messages.md): Find out why a customer no longer receives your text message marketing messages, and how you can fix that.
- [Carrier & Aggregator Error Codes: A Comprehensive Guide for Users](http://help.tatango.com/en/articles/9019631-carrier-aggregator-error-codes-a-comprehensive-guide-for-users.md): How to navigate carrier codes effortlessly and ensure a smooth messaging experience.

## Nonprofit

- [Check Message Credit Balance](http://help.tatango.com/en/articles/9791368-check-message-credit-balance.md): This article will guide you through the steps to check the message credit balance on the account. This is only for subscription plans only.