Are you sending a message to your new subscribers, or have you sent a message to all of your subscribers and would like to download a report specific to that message? No problem, we've got you covered!

Instructions

  1. In your account go to Reports in the tabs on the top of the page

  2. Select Sent Messages Report on the list on the left

  3. You will have options listed at the top to select the parameters of your report:

    1. List: You can only run the report for one list at a time

    2. Date Range: Select the provided date range you would like for the report. It will default to All Time

  4. Once completed select the red Run Report button

  5. This will take you to the downloads page which you can find under My Account > Downloads if you need to go back at any time to reference the reports created. Once the report is completed running, you can click the Download Report button.

Additional Notes

  • You will not be able to download your message report until the message has fully completed updating which usually takes 5 minutes.

  • There may be some terms in the message report that you're not familiar with, but we've got you covered below.

List ID: A number that identifies the list associated with the message you sent. To learn how to find your List ID, click here.

Message ID: A number that identifies the message you sent. To learn how to find your Message ID, click here.

Response Code: The response we received from the wireless carrier about whether the message was successfully received by the subscriber or not. To learn what each response code means, click here.

Coupon Code: If you're using coupon codes in your message, this is where we'll display the coupon code that went to each subscriber.

Below is a screenshot of what you're .CSV file should look like after you export it.

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  • export, csv, excel, file

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