FAQ

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128 articles in this collection
Written by Jesse Logister and Alexis Surabian
Campaign Management

How do I find my short code?

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Written by Jesse Logister
Updated over a week ago

How do I use more than one keyword per campaign?

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Written by Jesse Logister
Updated over a week ago

How do I delete a campaign?

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Written by Jesse Logister
Updated over a week ago

How do I manage multiple businesses under one account?

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Written by Jesse Logister
Updated over a week ago

How does STOP work when a subscriber is part of multiple campaigns?

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Written by Jesse Logister
Updated over a week ago

How do I know if an SMS keyword is available?

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Written by Jesse Logister
Updated over a week ago

What is a Reply Response?

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Written by Jesse Logister
Updated over a week ago

What is a Help Response?

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Written by Jesse Logister
Updated over a week ago

What is a Stop Response?

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Written by Jesse Logister
Updated over a week ago

What is an Already Subscribed Response?

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Written by Jesse Logister
Updated over a week ago

Can I merge campaigns?

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Written by Jesse Logister
Updated over a week ago

Should I create a new campaign, or use alias keywords?

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Written by Jesse Logister
Updated over a week ago

Can I create multiple campaigns under one account?

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Written by Jesse Logister
Updated over a week ago

How do I change my campaign name?

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Written by Jesse Logister
Updated over a week ago

Unsubscribe Subscribers

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Written by Alexis Surabian
Updated over a week ago

Where can I find a campaign ID?

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Written by Jesse Logister
Updated over a week ago

STOP functionality

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Written by Alexis Surabian
Updated over a week ago
Billing

Why did my monthly bill change?

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Written by Jesse Logister
Updated over a week ago

How do I cancel my subscription?

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Written by Jesse Logister
Updated over a week ago

How do I update my credit card info?

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Written by Jesse Logister
Updated over a week ago

What Is a Wireless Carrier Group?

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Written by Jesse Logister
Updated over a week ago

What type of payment types do you accept?

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Written by Jesse Logister
Updated over a week ago

What's Tatango's refund policy?

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Written by Jesse Logister
Updated over a week ago

Do my subscribers get charged for receiving SMS messages?

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Written by Jesse Logister
Updated over a week ago

What happens when my credit card fails?

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Written by Jesse Logister
Updated over a week ago

How can I view my invoice, or receipt?

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Written by Jesse Logister
Updated over a week ago

Do unused messages rollover to the next month?

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Written by Jesse Logister
Updated over a week ago

Does Tatango offer quarterly, or yearly payments?

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Written by Jesse Logister
Updated over a week ago

Does Tatango offer non-profit pricing?

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Written by Jesse Logister
Updated over a week ago

Does Tatango charge sales tax?

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Written by Jesse Logister
Updated over a week ago

Can I suspend billing for my subscription?

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Written by Jesse Logister
Updated over a week ago

How much does it cost for additional keywords?

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Written by Jesse Logister
Updated over a week ago

Does Tatango offer agency pricing?

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Written by Jesse Logister
Updated over a week ago

Do you get charged for incoming messages?

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Written by Jesse Logister
Updated over a week ago
Messaging

How can I schedule a message based on timezone?

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Written by Jesse Logister
Updated over a week ago

Does Tatango offer long code messaging?

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Written by Jesse Logister
Updated over a week ago

Does Tatango support SMTP messaging?

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Written by Jesse Logister
Updated over a week ago

Does Tatango support international messaging?

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Written by Jesse Logister
Updated over a week ago

What U.S. wireless carriers support Tatango?

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Written by Jesse Logister
Updated over a week ago

Why is a customer saying my short code is expired, blocked or denied?

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Written by Jesse Logister
Updated over a week ago

What does "Invalid Content" Mean?

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Written by Jesse Logister
Updated over a week ago

How do I view subscriber replies?

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Written by Jesse Logister
Updated over a week ago

What Canadian carriers does Tatango support?

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Written by Jesse Logister
Updated over a week ago

Why did a customer stop receiving messages?

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Written by Jesse Logister
Updated over a week ago

What languages does Tatango support?

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Written by Jesse Logister
Updated over a week ago

How many characters are available in a message?

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Written by Jesse Logister
Updated over a week ago

How do I stop a scheduled after opt-in message to new subscribers?

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Written by Jesse Logister
Updated over a week ago

What are the different delivery statuses?

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Written by Jesse Logister
Updated over a week ago

Can I reply to subscriber replies?

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Written by Jesse Logister
Updated over a week ago

What's a Message ID?

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Written by Jesse Logister
Updated over a week ago

How do I resume a scheduled after opt-in message?

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Written by Jesse Logister
Updated over a week ago

How do I send messages to subscribers based on their opt-in keyword?

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Written by Jesse Logister
Updated over a week ago

How do I stop a scheduled message to all my subscribers?

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Written by Jesse Logister
Updated over a week ago

How can I find my sent messages?

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Written by Jesse Logister
Updated over a week ago

How do I find my scheduled messages?

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Written by Jesse Logister
Updated over a week ago

What is a second time opt-in message?

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Written by Jesse Logister
Updated over a week ago

Will returning subscribers receive scheduled after opt-in messages sent to new subscribers?

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Written by Jesse Logister
Updated over a week ago

Does Tatango offer MMS?

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Written by Jesse Logister
Updated over a week ago

How do I send messages to only subscribers in a certain geographic location?

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Written by Jesse Logister
Updated over a week ago

How do I schedule messages to new subscribers based on their opt-in keyword?

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Written by Jesse Logister
Updated over a week ago

Can I send a mass text message to customers from my phone?

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Written by Jesse Logister
Updated over a week ago

Can customers reply to my messages?

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Written by Jesse Logister
Updated over a week ago