Tag a subscriber while you're in their conversation in the momoGood Messaging Inbox, or from their record page. You don't have to go anywhere else. Every tag on the subscriber shows as a pill. Click its X to remove it. To add a tag, pick one from your list or type a new name. A tag you created on the Subscriber Tags page is in that list too, ready to apply.
Key things to know
Every tag on the subscriber shows as a pill, favorites or not.
Each change saves the moment you make it. There is no Save button. You'll see "1 tag successfully added to record" or "1 tag successfully removed from record".
Removing a pill unassigns that tag from the subscriber.
New tag names can be up to 25 characters: letters, numbers, spaces, periods, hyphens and underscores.
The record page uses the same pills, so a tag works the same way in both places.
Before you start
This is available to all momoGood Messaging customers as of October 2026. You need to be able to edit tags. Users with Inbox-only access can add, remove and create tags and star favorites, the same as anyone with more access.
Add or remove a tag in the Inbox
Open a conversation in the Inbox.
In the TAGS section of the panel, click New tag +.
Pick a tag from the list. Favorites are at the top, and tags the subscriber already has are checked.
If the tag doesn't exist yet, type its name and choose Add ….
To remove a tag, click the X on its pill.
To make a tag a favorite, click the star next to it in the list.
Add or remove a tag on a subscriber record
From Subscribers in your list, open the subscriber's record.
In the Tags field, click New tag + to add a tag, or the X on a pill to remove one.
The rest of the record page layout hasn't changed.
Tips and FAQ
I changed a tag in the Inbox. Will the record page show it?
Yes. If the record is open in another tab, switch back to it and the change is there. You don't need to reload.
What if the tags don't load?
The Tags field tells you they couldn't be loaded.
Can I create a new tag here?
Yes. Type a name that doesn't exist yet and choose Add …. The tag is created and added to the subscriber.
Related articles
Create Subscriber Tags
How to Bulk Delete and Favorite Tags
Inbox - Subscriber Information