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Can I import previously unsubscribed numbers to a list?
Can I import previously unsubscribed numbers to a list?

Learn what is and what is not possible when you want to import and opt-in previously unsubscribed numbers to an SMS marketing list.

Judd Bobin avatar
Written by Judd Bobin
Updated over a week ago

When phone numbers are unsubscribed from a list, either by users replying "STOP" or "UNSUBSCRIBE" to a message, or you unsubscribe them manually through the subscriber's profile page, you cannot re-subscribe them through our import functionality. If you attempt to import a phone number that is already unsubscribed from a list, Tatango will ignore that specific number during the import process.

If the phone number users wants to re-subscribe, they have to opt-in from their own mobile device by text messaging your opt-in keyword to your short code, or they should be added through the "Add Subscriber" API call.

If users unsubscribe from one list on your short code, you will be able to import and subscribe them to another list on your short code. Subscription states are list specific, not short code specific.

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